Director of Housekeeping

2 weeks ago

Philadelphia, United States Hampton Inn Convention Center Full time

**Opportunity: Director of Housekeeping
- Hampton Inn**

Effectively lead and control housekeeping operations and staff, ensuring hotel rooms and public spaces are clean and well maintained in accordance with brand and/or HHM operations and financial standards. Create a work environment whereby housekeeping staff feels genuinely valued and appreciated for their efforts that are critical to creating an overall positive experience for the guests.

**Potential Career Path**

Area Director of Housekeeping - Assistant General Manager - General Manager

**Essential Job Functions**
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Maintain an effective inspection program for hotel rooms, public and other assigned areas.
- Oversee or prepare schedules consistent with hotel occupancy and updated forecasts and/or notify third party vendor of weekly staffing needs.
- Observe and monitor staff performance to meet established productivity and cleanliness standards.
- Monitor inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
- Monitor and creatively communicate guest service scores to drive improvement and higher guest satisfaction.
- Conduct daily pre-shift meetings to effectively communicate to and celebrate with the housekeeping staff.
- Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, and guest room safety).
- Maintain positive working relationships with vendors and third-party contract labor.
- Maintain departmental expenses in line with budget and forecasts.
- Ensure compliance with brand standards, if applicable.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
- Perform other duties as requested by management.

**Position Requirements**
- High School diploma or equivalent preferred.
- Two years previous housekeeping supervisor experience required.

**Work Environment and Context**
- Work schedule varies and may include working on holidays and weekends or occasional alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

**What We Believe**

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 10 hour shift
- Evening shift
- Morning shift

**Experience**:

- Cleaning: 1 year (preferred)

Work Location: In person

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