Assistant Director of Housekeeping

5 days ago

Philadelphia, United States Sage Hospitality Full time

Why us?:
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression—with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.

Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.

We are currently seeking a Assistant Director of Housekeeping to join our amazing team

Job Overview:
Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and mínimal expenses. Assists in implementing and enforcing procedural changes.

**Responsibilities**:

- Supervise the housekeeping staff; planning, apportioning, and directing their work, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
- Assist the Executive Housekeeper in interviewing and selecting new employees for hire
- Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
- Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
- Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications:
**Education/Formal Training**

One to two years of post high school education.

**Experience**

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

**Knowledge/Skills**
- Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
- Requires supervisory/management skills.

**Physical** **Demands**

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
- Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
- Carrying up to 35 lbs. of supplies. Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
- Ability to communicate information and hotel services to management and guests.
- Ability to inspect guest rooms, public areas, and back of house, and review reports.
- Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
- Ability to interpret reports.
- Occasional kneeling required.
- Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
- No driving required.

**Environment**

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

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