Program Specialist Ii

2 weeks ago


College Station, United States Texas A&M University Full time

**Job Title**

Program Specialist II

**Agency**

Texas A&M University

**Department**

Bush School Of Government And Public Service

**Proposed Minimum Salary**

$3,910.40 monthly

**Job Location**

College Station, Texas

**Job Type**

Staff

**Our Commitment**

**Texas A&M University **is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

**Who we are**

**The Bush School of Government and Public Service **opened its doors on the Texas A&M University campus in 1997. The university’s service and leadership ideals reflect those of our namesake, George H.W. Bush, whose philosophy that “public service is a noble calling” is a guiding force in our curriculum, research, and student experience. In January 2021, the Bush School launched its Washington, D.C. teaching site to draw upon the wealth of resources in the nation’s capital. Additionally, the Bush School’s online certificate and degree programs offer the convenience of global access with the valuable connection and networking of in-person residency weeks, as a leading international affairs, political science, and public affairs institution, the Bush School prepares students to become principled leaders in their fields and to reflect the value of public service throughout their careers.

**What we want**

**The Program Specialist II **recruits and advises online graduate students within the Bush School concerning their career goals and academic requirements; provides information on and refers students to University resources that can assist in meeting their needs or solving problems; may supervise projects. This Program Specialist II reports to the Assistant Director of the Bush Schools Office of Extended Education and provides direct support for the instructional enhancement activities for the Office of Extended Education (OEE). If you are looking for your next pivotal role in your career, consider this one and apply.

**What You Need To Know**

**Compensation**:Minimum salary starting at $46,924.81

**Resume**: A cover letter and resume are strongly recommended.

**Other Factors**:Ability to travel occasionally. Work beyond normal office hours and/or work on weekends.

**Required Education and Experience**:

- Bachelor’s degree or equivalent combination of education and experience
- Two years’ experience in advising, recruiting, teaching, coaching, Student Affairs or other related area.

**Required Knowledge, Skills, and Abilities**:

- Working knowledge of spreadsheets, word processing, and information systems software.
- Excellent interpersonal and communication skills.
- Ability to plan and organize effectively.
- Ability to multi-task and work cooperatively with others.
- Knowledge of student information systems, degree planning, and degree audits.
- Ability to present information clearly and concisely.
- Ability to work with sensitive information and maintain confidentiality.
- Excellent written communication, analytical, interpersonal, and organizational skills.

**Preferred Qualifications**:

- One or more years’ experience in advising nontraditional graduate and distance education students.
- Two or more years of higher education academic advising experience.
- Experience using a CRM preferably Salesforce.
- Recruiting experience at conferences, symposiums, graduate and professional school fairs, career fairs, and other events.
- Working knowledge of Salesforce customer relationship management (CRM) platform, spreadsheets, word processing, Banner 9, and Howdy. Highly organized and able to manage multiple tasks concurrently.
- Valid class “C” vehicle operator’s license.

**Essential Duties/Tasks**:

- **Online Course Support and Retention - **Provides the Bush School Online students with assistance in course issues related to online technologies and participation requirements in online courses with the intent to provide superior support and ensure continuous enrollment. Identifies challenges to program retention and provides resources to help ensure continuous enrollment. Reaches out to students not participating in online courses to encourage them and assist if they are having technical issues. Provides quality checks for online courses before release.
- **Career and Resources Advising - **Advises students concerning career goal options and career resources. Provides information about and refers students to University resources that can assist in meeting the students’ needs and goals.
- **Student Event Support - **Assists and supports student residency weeks, graduation celebrations, and various other student events.
- **Program Recruitment - **Promote and recruit for Online Extended Education Programs offered by the Bush School of Government & Public Service. Performs additi



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