Information Technology Help Desk

2 weeks ago

Vernon Hills, United States Illini Full time

Since 1949, Illini has been the go-to partner for promotional product distributors, specializing in creating distinct products that shine across various markets—think corporate, education, healthcare, and beyond. Our legacy is a story of excellence, rooted in a commitment to top-notch quality, exceptional customer service, and a knack for turning customer ideas into reality.

At Illini, we're all about people. Trust forms the heart of our family-owned business, and our customers keep coming back because we're good listeners, adaptable, and committed to making things happen. Boasting over 700 successful ideas, our extensive line not only mirrors our history but underlines our commitment to staying ahead through continuous market research and customer feedback.

**Responsibilities**
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Perform other duties as assigned by management.
- Provide support for Windows 11, 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as, scanners, copiers, printers, monitors and other peripherals.

**Qualifications**
- Associate’s or Bachelor’s Degree in IT or equivalent with 2+ years of experience
- May have additional training or education in area of specialization
- Works on assignments that are routine in nature.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand and perform assignments with prescribed guidelines.
- Communicates routine information in a clear and accurate way with internal and external contacts.
- Willing to work on continuing education for appropriate systems.
- Able to lift a minimum of 40lbs.

EOE

Pay: $21.00 - $27.00 per hour

Expected hours: 8 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Help desk: 2 years (preferred)
- Windows: 1 year (preferred)

Ability to Commute:

- Vernon Hills, IL 60061 (required)

Ability to Relocate:

- Vernon Hills, IL 60061: Relocate before starting work (required)

Work Location: In person

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