Part Time Front Desk Agent

4 weeks ago

Davis, United States The Inn at Canaan Full time

**Work in Canaan Valley at the newly restored Inn at Canaan Valley. Join our hospitality team and this growing property, as we are building luxury suites and luxury cabins on the property It is an exciting time for us at the Inn. Do you love interacting with people? Do you love knowing that your position makes a positive impact on someone's life? Our team of hospitality professionals is committed to delivering exceptional guest experiences. If you are awesome... we want you**

The Inn at Canaan is looking for a hard working, Part-Time Front Desk Agent to join our Team

**Compensation**: $12.00-$15.00 per hour (Based on experience)

The Front Desk Agent is the first physical impression of the property. It is imperative that you are outgoing and welcoming to our guests. Physical appearance matters, you must be in uniform, name tag, and most importantly hospitable. The Agent is responsible for attending to the needs of guests, especially during check-in and check-out. The Front Desk Agent delivers on our the Taylor Hospitality Service Promise - From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way.

**Essential Job Functions**:

- Passionate about Hospitality. Deliver outstanding quality and experience.
- Must have a positive personality, we work together and want to enjoy our time together.
- Lead by example demonstrating self-confidence, energy, and enthusiasm.
- Answer the phone and operate the telephone
- Greet and welcome all guests in a professional and hospitable manner
- Interact with guests in a respectful, cheerful, and polite manner to effectively service the guest's needs
- Register guests and assign them a guest room
- Have a thorough working knowledge of hotel property management system
- Verify customers' credit, and establish how the customer will pay for their bill
- Keep records of room availability and guests' accounts using the specified POS
- Working knowledge of all rates, packages, and booking restrictions
- Review the reservation transaction reports daily
- Compute bills and collect payments from guests
- Issue room keys and help guest get all of their luggage to their rooms
- Have full knowledge of all parking options and charges, always offering luggage assistance
- Monitor guest accounts and post charges
- Review accounts and charges with guests during the check out process
- Contact housekeeping or maintenance staff when guests report problems
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Professionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding complaints
- Receive and expedite all guest messages, faxes, packages, and mail received
- Make and confirm reservations over the phone and those submitted online
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- Record guest comments or complaints, referring customers to managers as necessary
- Providing information to guests about hotel policies, services, and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to “walk-in” customers.
- Cleaning the front desk area, maintaining daily logs.
- Balancing shift work and cash drawers.
- Any other duties assigned by Supervisor.

**Required Qualifications**:

- High School diploma
- 1-2 years of experience working as a hotel front desk agent preferred
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation system such as RoomKey is a plus.
- Organizational skills and attention to detail
- Ability to work any shift is required including
- 1st Shift
- 2nd Shift
- Weekends and Holidays
- Must be able to work unsupervised
- Must possess a positive attitude and work well with other team members
- Must be able to communicate clearly with managers, and other personnel
- Be able to reach, bend frequently and lift up to 40 pounds
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Be able to work in a fast paced environment

**Competencies**:

- Consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies the appropriate person with an alternate plan.
- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develop

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