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Host/hostess

3 months ago

Cambridge, United States Monteverdi Full time

Overview:
We are seeking a friendly and organized Host/Host to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive dining experience.

**Responsibilities**:

- Greet guests with a warm welcome and seat them promptly
- Manage reservations and waitlists efficiently
- Provide guests with menus and inform them of daily specials
- Assist in maintaining cleanliness and organization of the dining area
- Answer phone calls and take reservations
- Collaborate with servers and kitchen staff to ensure smooth operations
- Handle guest inquiries and resolve any issues or complaints

**Skills**:

- Strong customer service skills
- Proficiency in Point of Sale (POS) systems
- Experience in guest services within the food service industry
- Excellent phone etiquette and communication skills
- Ability to multitask in a fast-paced environment
- Knowledge of restaurant operations and Aloha POS system is a plus
- Willingness to assist and engage with guests effectively

**Job Types**: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 8 - 32 per week

**Benefits**:

- Employee discount
- Flexible schedule

Shift:

- 8 hour shift
- Day shift
- Evening shift

Weekly day range:

- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
- Weekends only

Ability to Commute:

- Cambridge, MA 02142 (required)

Ability to Relocate:

- Cambridge, MA 02142: Relocate before starting work (required)

Work Location: In person