National Billing Client Service Consultant
4 weeks ago
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
**We are the Good Hands. We don’t follow the trends. We set them.**
**Job Summary**:
The National Account Consultant performs critical and sometimes customer-facing billing tasks for national accounts and strategic partners, including audits, reconciliation resolution and maintenance of account metrics to proactively identify at risk customers. The account specialist also looks for opportunities for process improvements to better service our national accounts.
**Key Responsibilities**:
- Leads administration call with new accounts assigned to ensure ongoing administration support aligns with customer needs
- Reviews employer payment records to ensure accurate deductions are occurring against coverage elected, researches and resolves differences by working across internal and external teams
- Determines and understands customer administration objectives and requirements, advises on support options, and obtains feedback on any additional opportunities for administration improvement
- Maintains monthly reporting to identify any challenges or account lapse indicators
- Partners with account management team to identify, communicate and escalate, if necessary, issues or areas of opportunity in a timely manner
- Maintains timelines and reporting for all assigned accounts
**Education and Experience**:
- 4 year Bachelors Degree (preferred)
- 2 or more years of experience (preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
**Functional Skills**:
- Advanced knowledge of Microsoft Excel, intermediate knowledge of Word is required, as well as strong computer skills
- Excellent oral and written communication skills
- Requires intermediate skills of a team player, ability to stand out in a team-oriented environment, provide feedback and also receive coaching and feedback
- Insurance, accounting and account management or billing services background is a plus
- Background in voluntary benefits a plus
**Notes**:
- The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.Compensation offered for this role is $54,000.00-$60,000.00 per year and is based on experience and qualifications.
**Good Hands. Greater Together. ℠**
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
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**Allstate generally does not sponsor individuals for employment-based visas for this position.**
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