Ft Customer Service Leader

1 week ago


Aiken, United States Food Lion Full time

**Address**:USA-SC-Aiken-786 Silver Bluff Rd Sw

**Store Code**:Store 00589 Front End (7212626)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

**PRIMARY PURPOSE**

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

**DUTIES AND RESPONSIBILITIES**
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and uses his or her name whenever possible
- Avoid personal conversations with other associates when customers are present
- Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
- Ensure work station and front end area of the store has a neat and clean presentation
- Maintains proper knowledge of all sales associate register functions and Front End accounting services
- Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
- Performs the task of the customer lead as needed to ensure service standards are maintained
- Maintain alertness and calls for assistance when needed to service customers per service standards
- Is courteous and helpful to other associates
- Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Adhere to all company guidelines, policies and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer based training (CBT) and training aid courses
- Perform all other duties as assigned

**QUALIFICATIONS**
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations

**PHYSICAL REQUIREMENTS**
- Ability to use computers and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
- BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

**Job Requisition: 380151_external_USA-SC-Aiken



  • Aiken, United States Food Lion Full time

    Address: USA-SC-Aiken-786 Silver Bluff Rd Sw Store Code: Store 00589 Front End (7212626) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...


  • Aiken, United States Food Lion Full time

    Address: USA-SC-Aiken-786 Silver Bluff Rd Sw Store Code: Store 00589 Front End (7212626) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...


  • Aiken, United States LuLu's Car Wash Full time

    Job DescriptionJob DescriptionDescription:Car Wash AttendantAttention all car enthusiasts and clean freaks! We are currently seeking a fun-loving and hardworking Car Wash Attendant to join our team. Looking for Full time and Part Time team members. Eligible for Quarterly Bonus Incentive Learning & Growth Opportunities! We want you to learn and grow...

  • Shift Leader

    4 weeks ago


    Aiken, United States Carolina Franchise Holdings LLC Full time

    **_*Now offering FREE healthcare benefits and FREE meals!_** **_We are looking for several awesome Shift Leaders that want the opportunity to develop their professional & leadership skills, make an impact in their local community, and lead a fun and enthusiastic team dedicated to the highest standard of customer service._** **Position Overview**: The Shift...


  • Aiken, United States Spring-Green Lawn Care of Aiken, SC Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingPaid time offTraining & developmentBenefits/Perks9:30am to 6:00pm Monday-Friday, no night or weekend hours.Competitive Compensation401k available with 4% match after 1 year.Company OverviewFor more than 40 years, Spring-Green has been beautifying Americas neighborhood lawns and landscapes, and we are...


  • Aiken, United States Spring-Green Lawn Care of Aiken, SC Full time

    Benefits: 401(k) matching Paid time off Training & development Benefits/Perks 9:30am to 6:00pm Monday-Friday, no night or weekend hours. Competitive Compensation 401k available with 4% match after 1 year. Company Overview For more than 40 years, Spring-Green has been beautifying Americas neighborhood lawns and landscapes, and we are proud to stand...


  • Aiken, United States Spring-Green Lawn Care of Aiken, SC Full time

    Benefits: 401(k) matching Paid time off Training & development Benefits/Perks 9:30am to 6:00pm Monday-Friday, no night or weekend hours. Competitive Compensation 401k available with 4% match after 1 year. Company Overview For more than 40 years, Spring-Green has been beautifying America’s neighborhood lawns and landscapes, and we are proud to stand behind...


  • Aiken, South Carolina, United States Family Dollar Full time

    Family Dollar RICHLAND AVE EAST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Aiken, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow...

  • Shift Leader

    4 weeks ago


    Aiken, United States Krystal Restaurant Full time

    The Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. The Shift Leader works with other members of the management team in ensuring the compliance with company standards in all areas of operations to include product...


  • Aiken, United States State Farm Full time

    Job DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.We seek an energetic professional interested in...

  • Shift Leader

    4 weeks ago


    Aiken, United States Zaxby's Full time

    Zaxby's - 130 University Parkway [Shift Manager / Assistant Restaurant Manager] As a Shift Leader at Zaxby's, your day will be spent: Acting as a model of customer service excellence; Performing each FOH workstation with a master skill level; Overseeing the Micros ordering system; Resolving minor customer issues at a work station or in the dining room;...

  • Customer Service Rep

    2 weeks ago


    Aiken, South Carolina, United States Columbia Vehicle Group Inc. Full time

    Client Care Associate Responsibilities include:Answering calls from a multi-line systemGreeting customers and directing them to the appropriate departmentHandling email correspondenceTaking inbound calls from Dealers and CustomersProcessing orders for parts and unitsInitiating outbound calls to maintain communication with customersChecking voicemails,...


  • Aiken, United States Columbia Vehicle Group Inc. Full time

    Client Care Associate Responsibilities include, but are not limited to: Answering a high volume of calls from a multi-line system. Greet customers and direct them to the appropriate department. Create and respond to email correspondence. Take inbound calls from Dealers and Customers with questions and problems Take all orders for parts and units Initiate...

  • Customer Service Rep

    2 weeks ago


    Aiken, United States Columbia Vehicle Group Inc. Full time

    Client Care Associate Responsibilities include, but are not limited to: Answering a high volume of calls from a multi-line system. Greet customers and direct them to the appropriate department. Create and respond to email correspondence. Take inbound calls from Dealers and Customers with questions and problems Take all orders for parts and units Initiate...


  • Aiken, United States Lowes Foods Full time

    **Overview**: To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies. **Responsibilities**: 1. Maintenance of Guest Service Standards a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are...


  • Aiken, United States US Social Security Administration Full time

    **Duties**: - This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available. - Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month...


  • Aiken, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionCompany DescriptionLead Dog Pizza INC is a Franchise with Domino's Pizza looking to provide opportunity to new team members who are looking for the FUN job, develop skills and grow fast within our organization.  Opportunities are limitless with Domino's!Job DescriptionAs a CSR at Domino’s, we take pride in our work. ...


  • Aiken, United States Hannah Swanson- State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...


  • Aiken, United States Collette Ball - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryOpportunity for advancementBonus based on performancePaid time off Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our...