Technical Support Specialist

3 weeks ago

Boston, United States Spark Shipping Full time

Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely.

This role is highly technical. We focus on educating and helping users (instead of just closing tickets). We're looking for someone who is very technical but also would prefer to teach and spend time helping users.

We want you to become a pro on our platform and then help users do the same

**You'll be diagnosing technical issues in tasks such as**:

- Reading and understanding API documentation
- Connecting to an FTP server
- Reading CSV (comma-separated) files

**Position Details**:

- Ability to dedicate 40 hours per week (significant overlap with 8-6 EST)
- Strong technical skills
- Ability to troubleshoot technical issues You must be based in the US
- Please DO NOT APPLY if you’re outside the United States

**Requirements**:
**Must haves**:

- Technical Support experience at a B2B SaaS
- Familiarity with FTP clients like FileZilla
- Ability to read and understand API documents
- Work with Excel and CSV files
- A great attitude and desire to help people :)

**Nice-to-Have...**
- eCommerce experience
- We work heavy with Shopify, BigCommerce, WooCommerce, Magento, Amazon Seller Central and eBay - You'll need to have a working knowledge of how these platforms work

**Benefits**
- Fully remote team
- Flexible schedule
- Work with an awesome team
- We care more that are our clients are happy and satisfied than how many tickets are closed

**Our Core Values**:

- High speed, low drag
- Continuous Improvement
- Processes & Playbooks
- Teamwork
- Passion for serving the customer

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