Office Services Manager I

3 weeks ago

Sacramento County CA, United States Franchise Tax Board Full time

Under the general direction of the Administrator I, the Office Services Manager I (OSM I) is part of the management team that plans, organizes, and directs staff within the section and between units. The incumbent trains and develops subordinate supervisory staff on all aspects of their job while ensuring timely and efficient processing of all workloads. The incumbent manages workload process and staff at various classifications. In addition, the OSM I provides leadership for the activities of approximately 50+ permanent and temporary employees who process various workloads. The OSM I evaluates workloads in an orderly and timely manner in accordance with the section's work plan priorities, policies, and procedure. Main duties for the position include preparing accurate monthly production, inventory, and time reports; guiding, developing, and evaluating employees; identifying and resolving system problems.

**Additional positions may become available (RPA 2324-03295).**

**Please complete this optional survey letting us know how you heard about this position by **clicking here**.**

You will find additional information about the job in the **Duty Statement**.

Working Conditions

This position requires 3 or more days in the office per week. It is designated office-centered and may be eligible for some remote-working within California based on departmental guidelines and operational need.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
- OFFICE SERVICES MANAGER I

Additional Documents
- Job Application Package Checklist
- Duty Statement

Position Details

**Job Code #**:

- JC-428449
- **Position #(s)**:

- 564-790-1103-XXX
- **Working Title**:
**Office Services Manager I**

**Classification**:

- OFFICE SERVICES MANAGER I
$5,553.00 - $6,953.00
- **# of Positions**:

- Multiple
- **Work Location**:

- Sacramento County
- **Telework**:

- Hybrid
- **Job Type**:

- Permanent, Full Time
- Department Information

Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.

Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.

Application Instructions

Final Filing Date: 5/10/2024
- **Who May Apply**
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
- **How To Apply**
- **Address for Mailing Application Packages**
Franchise Tax Board
-Attn: Classification & Hiring Unit - L. Pham/Filing Hiring Team
-P.O. Box 550
-Sacramento, CA 95812-0550

**Address for Drop-Off Application Packages**
Franchise Tax Board
-FTB - Classification & Hiring Unit - L. Pham/Filing Team
-9646 Butterfield Way
-Sacramento, CA 95827
-Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
-07:00 AM - 06:00 PM

**Required Application Package Documents**
- Resume is required and must be included.
Describe a time when you had multiple competing priorities.
How did you prioritize your work?
What successes or challenges did you have?

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications
Familiarity with Franchise Tax Board (FTB) organization, operations, programs and related systems
- Ability to review, evaluate and recommend changes of policy and operating procedures
- Ability to create an effective, efficient workforce while seeking ways to improve processing
- Excellent interpersonal and leadership skills
- Ability to work collaboratively with staff while working in and fostering a team environment
- Knowledge of methods of measuring work production
- Strong commitment to customer service
- Ability to plan, organize, direct and review the work of a large group of production staff
- Strong organizational and time management skills
- Ability to secure and maintain cooperative relationships throughout the enterprise
- Experience monitoring the qualities and quantities of work produced
- Experience communicating professionally
- Excellent dependability

**Benefits**:

Benefit information can be found on the CalHR website and the CalPERS website.
In addition, Franchise Tax Board offers the following:

- Convenient transportation and commuting options include**: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities
- On site conveniences include: A variety of dining options

Contact Information

**Human Resourc

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