Vice President, National Operations

2 weeks ago

Secaucus, United States Quest Diagnostics Full time

Overview:
**Vice President, National Operations - AmeriPath Pathology Services**

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index, with 2023 revenues of $9.25 billion.

**The Role**

**Responsibilities**:
Lab Operations:

- Inspire and lead the Pathology Operations organization for the core business to achieve profitable growth
- Drive productivity, cost performance, operations excellence and ensure efficient and successful laboratory operations.
- Ensure quality meets and exceeds standards for excellent patient care and strive to improve where possible.
- Develop and implement strategy for increasing productivity and reducing costs.
- Drive continuous improvement through QMS tools.
- Develop Customer informed KPI dashboard for benchmarking and drive continuous improvement toward excellence.
- Manage operations assets and staffing.

Coordination of Key Stakeholders:

- Partner with Regional Business Lines, Corporate Functions, Pathology Franchise, CMO and Commercial Leaders to develop Pathology Operations strategies to meet goals and objectives
- Contribute as a member of the Pathology Leadership team to promote communication and cooperation among the pathology staff
- Ensure Pathology has the appropriate committees and participation in place (LIS Users Group, Best Practices, Comprehensive Reporting, Scanning) in an effort to standardize and improve operations within the division.

Growth and Retention:

- Work with the Managed Care Team to analyze impact of contracts, develop multi-level relationships with managed care company personnel and participate in negotiation process as requested.
- Partner with Sales on client business as requested.
- Play a leadership role in strategic growth initiatives (M&A, RFPs).
- Thought and vision leader for the future of pathology.

Lab Leadership
- Evaluate the performance of the management staff and provide positive and constructive feedback and ensure effective communication with employees.
- Manage the development leadership process.
- Lead the operation team’s succession planning and applicable actions and Individual Development Plans.
- Ensure effective and continuous communication up and down within the pathology business.
- Retain and develop talent.
- Build an inspiring culture.

Supervision Exercised
- 6 Direct Reports including Executive Director of Shared Services and 4 Operations Directors/Sr. Directors
- 1300-1500 Indirect reports

Qualifications:
**Education**:

- Required: BS or BA from an accredited
- Preferred: MBA or MS

Work Experience:

- Required: 15-20 years of progressive senior leadership experience managing large complex operations.
- Preferred: Pathology Operations experience preferred.

Other Requirements:

- Proven operations and process leadership experience across multiple functional areas; Ability to lead in a matrix structure to achieve business goals; demonstrated financial acumen and experience developing and operating a capital budget
- Strategic thinker who can work collaboratively to identify and resolve technical, operational and organizational challenges
- Proven track record attracting and developing talent both within and outside direct team; ability to communicate clearly and effectively to direct and motivate team and others
- Ability to operate effectively in a complex environment and manage multiple stake holders while adapting appropriately to shorter-term challenges, opportunities and priorities
- Demonstrated ability to drive solutions through business cases that clearly define project structure, budget, resource requirements, approach, and work plan
- Makes decisions that drive significant organizational change on national scale; ability to influence others outside direct control
- Uses interpersonal skills to influence, negotiate and communicate across all levels of the organization; ability to influence those outside of direct control to achieve overall business goals; Exceptional communication skills and professional presence
- Ability to travel up to 50% of the time

Accountabilities / Metrics

Company Level:

- Total revenue for Pathology business
- Operating margin
- EPS
- ROIC
- Customer attrition
- Employee engagement

Operations Level:

- Pathology revenues
- Pathology OM
- Quality index
- Productivity
- Safety
- Capital assets
- Customer Retention

**Competencies**
- Consistently demonstrates Quest Behaviors (agile, customer focused, transparent, United as One, performance oriented)
- Business and financial acumen
- Operations Leadership
- Ability to Lead and Influence in a matrix environment
- Organizational savvy
- Talent Management & Development
- Building, leading, motivating, and inspiring large teams
- Change leadership
- Drive for results
- Strategic agility
- Command skills
- Communication skills
- Innovation management
- Customer focus
- Process management a

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