Housekeeping Supervisor

7 days ago

Stowe, United States AWOL Stowe Full time

Join our dedicated team to create a welcoming ambiance for our esteemed guests in Stowe, VT
As a key member of our hotel staff, you will have a pivotal role in upholding top-notch cleanliness standards across the entire property, ensuring our guests' satisfaction exceeds expectations. Reporting to the Executive Housekeeper and/or Rooms Division Manager, your responsibilities will include overseeing a team, managing schedules, handling supply orders, and contributing to the seamless daily operations.

**Responsibilities**:

- Supervise and lead a team to uphold cleanliness and organization throughout the hotel.
- Coordinate schedules, procure necessary supplies, and ensure team adherence to set standards.
- Cultivate a positive work environment through effective communication and attentive listening.
- Lead by example by showcasing initiative, independence, and teamwork.
- Tackle challenges with good judgment, discretion, and problem-solving abilities.
- Deliver exceptional customer service to craft memorable guest experiences.
- Maintain composure under pressure, multitask effectively, and exhibit a high level of professionalism.

Bring our company values to life and infuse your work with passion and enthusiasm. We are looking for individuals who prioritize customer satisfaction, possess a positive outlook, and resonate with our core values. If you are prepared to enrich a lively and inviting hotel setting, we welcome you to join our team and create a lasting impact in the picturesque town of Stowe, VT, US

**Compensation**:
$18 - $22 hourly

**Responsibilities**:

- Regular attendance and punctuality are essential for this role, as it ensures a fair workload distribution among the team.
- Flexibility in working schedules, including weekends, nights, and holidays, is required to meet the needs of the hotel and guests.
- Effective communication skills, both verbal and written, are necessary to maintain appropriate language, tone, and attitude in all interactions.
- The ability to understand and follow instructions from supervisors or managers is crucial for this position.
- Ensuring a safe working environment is a condition of employment, and all employees must adhere to safety policies.
- Performing the job duties as described, with reasonable accommodation for disabilities if needed.
- Being polite, courteous, and helpful to guests and coworkers, displaying a positive attitude consistent with company values.
- Acknowledging guests with a smile and friendly greeting, promptly attending to their needs.
- Complying with all hotel policies and procedures, including privacy standards for guests.
- Leading and managing others in the absence of the Executive Housekeeper, including training, coaching, and providing feedback.
- Inspecting rooms and public areas daily to ensure compliance with cleanliness standards and guest expectations.
- Assisting staff in cleaning and maintaining the hotel, including performing Room Attendant duties.
- Ensuring sufficient stock on carts based on room assignments.
- Utilizing reports from the Executive Housekeeper to optimize efficiency and minimize disturbances to guests.
- Removing and replacing dirty linen, ensuring beds are stripped and refreshed with clean linen.
- Disposing of trash and debris, replacing liners where necessary.
- Making beds neatly with fresh sheets and pillowcases, cleaning mirrors, windows, and furniture fixtures.
- Cleaning and sanitizing the entire bathroom, including floors, tubs, toilets, and sinks.
- Reporting any potential dangers or issues to management, such as suspicious behavior, broken glass, leaks, and electrical problems.
- Reporting damage, abuse, or smoking in non-smoking rooms to the manager.
- Maintaining accurate records of discrepancies found in guest rooms for training purposes.
- Keeping control of the hotel's Master keys, signing them out, turning them in daily, and storing them securely.
- Following proper techniques and safety instructions when mixing chemicals, disinfectants, and solutions.
- Operating hotel equipment safely and efficiently.
- Wearing protective gear, such as gloves, goggles, and kneepads, to prevent injury.
- Promoting security by keeping doors locked, restricting access to guest rooms, and keeping keys on person at all times.
- Replenishing all guest supplies daily according to brand standards.
- Overseeing housekeeping closets and the performance of housemen, ensuring cleanliness, organization, and proper stocking.
- Managing laundry, including inventory of chemicals, cleaning, organizing, and managing reclaimed items.
- Verifying that all items in guest rooms are in good working order and notifying maintenance of any issues.

**Qualifications**:

- Strong leadership skills, problem-solving abilities, and basic computer skills are required.
- Ability to share knowledge and teach others to perform tasks.
- High level of customer service and effective communication with guests and team members are necessary.
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