Host/ Greeter at a Brand New Winery

2 weeks ago

Voorhees, United States SADDLEHILL CELLARS Full time

**Benefits**:

- 401(k)
- Competitive salary
- Employee discounts
- Paid time off

Nestled in the heart of suburban New Jersey, a mere 12 miles from the vibrant pulse of Philadelphia, Saddlehill sits as an oasis spanning over 70 acres of vineyards and preserved farmland. Opening Spring 2024, our spacious tasting room overlooks the vineyards, farm, horse pastures, and flower gardens. Saddlehill is set to become a distinguished destination with a 175-seat farm-to-table kitchen and tasting room. Opening for lunch and dinner, our establishment will serve menu items crafted primarily from farm-produced ingredients. As part of our retail offerings, we will sell our estate-crafted wines and a variety of foods made from ingredients grown on-site, including jams, sauces, spreads, and honey. We strive to make the tasting room a beautiful place for our customers to unwind and enjoy world-class wine and food pairings.

**Host/ Greeter**

Saddlehill Cellars is in search of outstanding, enthusiastic team players to join our growing company

As a brand new winery with a tasting room and restaurant, we offer our guests an exceptional dining experience in a picturesque setting.

The Host/ess will be responsible for creating a warm and welcoming atmosphere, ensuring smooth operations, and providing excellent customer service to enhance our guests' overall experience. Your friendly demeanor is the first thing our Guests see, and we want you to make it a great lasting impression

**Key Responsibilities**
- Greeting and Seating Guests: Warmly welcome and greet guests upon arrival, promptly escorting them to their tables while ensuring their preferences and needs are met. Maintain a professional and friendly demeanor throughout the seating process.
- Answer phone calls within three rings, take reservations and answer any questions.
- Reservations Management: Efficiently handle reservation inquiries, record bookings accurately, and manage the reservation system to optimize table allocation. Communicate reservation status and any special occasions/ requests to the restaurant team, ensuring smooth operations and minimizing wait times.
- Customer Service: Provide exceptional service by promptly addressing guest inquiries, concerns, and requests. IDeliver a personalized experience, maintaining a high level of professionalism, and ensuring guest satisfaction.
- Menu Knowledge: Develop a strong understanding of the wine selections, wine tastings and food menu offerings, including wine and food pairings, to provide detailed information to guests. Assist with menu recommendations and promote featured items, specials, and seasonal offerings.
- Wine Club and retail market space: be knowledgeable about all wine club offerings, special events, retail items and promote wine club memberships
- Learning and staying updated on the winery's wine offerings, attending wine tastings and training sessions as required.
- Upkeep of the Host Stand: Maintain a clean and organized host stand area, ensuring it is properly stocked with necessary supplies, menus, and promotional materials.
- Coordination with Rest Mgmt and Staff: Collaborate with the restaurant team to ensure timely seating, efficient table turnover, and smooth communication between the front-of-house and kitchen staff. Act as a liaison between guests and the restaurant team to ensure a seamless dining experience.

**Qualifications/ Skills**
- Previous experience in a similar customer service role is preferred.
- Must be 18 years or older
- Be a team player with excellent communication skills with the ability to interact effectively with diverse individuals
- Ability to read, write, and communicate verbally in English.
- Strong organizational skills, with the ability to manage multiple tasks simultaneously in a fast-paced environment
- Have a warm, friendly, outgoing personality with a genuine desire to take care of others
- Willingness to learn basic knowledge of all wines and food pairings
- Ability to remain calm under pressure and handle difficult customer situations professionally
- Flexible schedule

Flexible schedule, including weekends, evenings, and holidays
- Has reliable transportation and be on time.
- Bonus: has a passion for wine

**Shift/ Schedule**

We are open 6 days a week for lunch and dinner, closed Mondays.

Full-time and Part-time available

Weekends/ Evening Shifts

Background Check Required

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