Administative Assistant Ii

3 weeks ago

Milwaukee, United States University of Wisconsin–Milwaukee Full time

Position Type University Staff Appointment Type Ongoing/Probationary Pay Basis Hourly Salary Grade 16 FLSA Status Nonexempt Percent 100% Posting Type Staff UWM Description

The University of Wisconsin-Milwaukee (UWM) is Wisconsin’s second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds. UWM is one of 146 top research universities recognized as “R1” by the Carnegie Classification of Institutions of Higher Education. Along with its main campus in Milwaukee, UWM has branch campuses in Waukesha and Washington County.

School/College/Division Description

The School of Continuing Education (SCE) is the largest provider of professional development in Southeastern Wisconsin, providing year-round lifelong learning through varied venues, including short courses, workshops, and certificate programs. UWM SCE delivers online and blended instruction as well as educational opportunities via traditional classroom interaction in our classrooms in downtown Milwaukee and customized, onsite instruction at business locations and other unique locations throughout the city, region, and country.

Job Summary

The SCE is looking for an individual to hire an Administrative Assistant II. This position will work full-time (40 hours per week) onsite at the UWM SCE downtown office. In conjunction with the program manager this position is responsible for the success of the supported programs in terms of educational quality and financial outcomes. The position requires contact with prospective students, instructors, vendors, and internal service providers and supports a department and/or manager of a program area under general supervision. The position functions with a good deal of independence in terms of daily activities and decision making and requires excellent interpersonal communication skills.

Job Responsibilities:

- Performs a variety of professional tasks related to the coordination of public, online and customized programming, including liaison work with other agencies, instructors, and the public, ensuring compliance with internal procedures, and quality assurance work.
- Performs a variety of administrative and complex office management tasks related to the implementation of public, online and customized programming, including liaison work with other agencies and the public, ensuring compliance with internal procedures, and quality assurance work
- Schedules logistics and secures resources for classroom instruction, (online and in person/on-site), conferences, and work unit operations
- Provides technical support for on-site and streaming instructional programs, including hosting zoom programs
- Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities
- Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums
- Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision
- Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures, including monitoring of shared departmental inboxes

**PROFESSIONAL** **ATTRIBUTES**
- Ability to effectively build partnerships and work in a team environment
- Excellent customer service skills
- Ability to remain adaptable and flexible to different situations and changes
- Ability to work effectively under pressure
- Ability to learn new systems, software, and processes quickly
- Ability to problem-solve and implement solutions that foster the mission of SCE

Minimum Qualifications
- High school diploma or equivalent
- Two years of relevant professional experience providing administrative, customer service, and/or data entry services
- Two years of experience specifically providing customer service or equivalent working with a variety of personalities
- Proficient in Microsoft Office (Word, Excel) and Outlook and other web-based software and technologies

Preferred Qualifications
- Vocational, college or university attendance and/or degree
- Digital data entry (or equivalent) experience entering data into software and/or relational databases
- Experience supervising or leading workers and/or activities of groups in a higher education environment

Target Salary Range Benefits and Total Rewards

As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an **extensive leave package**

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