Bilingual Guest Services Specialist

2 weeks ago

Madison, United States Catholic Charities of Madison Full time

**The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.**

Do you have a strong customer service background and a love for people but have always desired a greater sense of purpose? If so, join the team at The Beacon; a Day Resource Center for people who are experiencing homelessness. The Beacon is the perfect option for those seeking to transfer their customer service skills to that of serving our neighbors in need. The Beacon has immediate openings for **bilingual (English and Spanish)** **full-time and part-time Guest Services Specialists**.

Our Guest Services Specialist serve as the primary link between guests and the services and resources they need to help them find stability. Developing and maintaining trusting relationships, problem solving systematic hurdles, and being a support while connecting is at the heart of this work.

**We offer the following**:

- $22.50/hour.
- 16-40 hours per week with a schedule consisting of variable days and a flexible schedule.
- $500 unlimited Employee Referral bonus

**For those working 30+ hours per week**:

- Health
- Dental
- Vision
- Life
- 403(b) Retirement Plan (with 6% company match after 1 year)
- PTO (23 days to start)
- 10 Holidays

**For those working 20+ hours per week**:

- 403(b) Retirement Plan (with 6% company match after 1 year)
- Paid Personal Time, Sick Time and Holiday Pro-Rated, Based on Hours Scheduled

**Principal Accountabilities**

**Client Services**:

- Coordinates and monitors all things essential to quality and efficient delivery of on-site and off-site services and resources to guests at The Beacon; identifying areas of need or improvement and implementing appropriate changes with director's knowledge.
- Builds trusting relationships with guests, assisting them with their individual plans by making referrals to appropriate services, and monitoring their well-being.
- Implements evidence-based empowerment curricula with guest individuals and groups and facilitates on-site group sessions on relevant topics.
- Enhances skills and stays informed of current research and best practices in empowering individuals struggling with homelessness through ongoing educational opportunities and training.
- Develops and maintains close relationships with community service providers by meeting with them periodically in person about effective service delivery.
- Provide client transportation in a company vehicle.
- Monitors scheduling of on-site providers to ensure guests receive individual services in a timely fashion.
- Monitors general needs of full-time staff and helps wherever requested.
- Assists with keeping _The Beacon_ in clean, sanitized, and orderly condition.

**Professional Operations**:

- In partnership with the entire Day Resource Center Team staff and volunteers, this position is responsible for ensuring that the experiences of guests at The Beacon are positive, successful, and empowering.
- Certifies accurate intake and needs assessment procedures for each guest in compliance with Homeless Management Information Systems (HMIS) for the State of Wisconsin.
- High School Diploma or equivalent.
- Must be fluent in Spanish and English.
- Must have valid driver’s license with acceptable driving record
- Experience using MS Programs (Word, Excel, PowerPoint) preferred.
- Working with people who have mental health and substance abuse issues preferred but not required.
- Experience with homelessness services preferred but not required.
- Friendly, welcoming, empathic, and tolerant with excellent listening and communication skills.
- Demonstrates critical thinking, professional judgment, and the ability to work autonomously.
- Knowledge of Dane County/Madison resources for people who are homeless preferred but not required.
- Passionate about helping others succeed.
- Ability to lift 25 to 50 pounds and tolerate medium to physical effort including walking, standing, lifting, stooping, squatting, bending, reaching, pushing, and/or pulling.

Catholic Charities is committed to achieving a diverse workforce and to maintaining an atmosphere of equity and inclusion. We want our staff and programming to reflect the rich culture and diversity of our state and actively encourage applicants from diverse backgrounds to apply.

We serve and employ persons regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Employees do not have to be Catholic to work for Catholic Charities. We are an Equal Opportunity/Affirmative Action employer committed to achieving a diverse workforce and maintaining an atmosphere of diversity and inclusion. We want our staff and programming to reflect the rich culture and diversity of our state and actively encourage applicants from diverse backgrounds to apply.

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