Buffet Attendant

3 weeks ago

Chicago, United States Hyde Park Hospitality Full time

Hyde Park Hospitality LLC

At Hilton Chicago O’Hare Airport

**Andiamo Buffet Attendant Position Description**

**Position Title**:
**Buffet Attendant**

**Department**:
**Food & Beverage - Andiamo**

**Reports to**:
**Restaurant Floor Manager**

**Date Written/Revised**:

- April 2024

**FLSA Designation**:
**Non-exempt**

**Responsibilities**:

- ** Buffet Setup and Presentation**:

- Set up buffet stations according to established standards, ensuring an attractive and inviting presentation.
- Arrange food items, utensils, dishes, and condiments in an organized and visually appealing manner.
- ** Food Service**:

- Greet guests warmly as they approach the buffet and provide assistance as needed.
- Ensure food items are replenished promptly to maintain a fresh and abundant selection.
- Offer information about menu items, including ingredients and preparation methods, upon request.
- Adhere to portion control guidelines to minimize waste while satisfying guest appetites.
- ** Cleanliness and Hygiene**:

- Maintain the cleanliness and tidiness of the buffet area throughout service hours.
- Regularly wipe down counters, surfaces, and sneeze guards to ensure a sanitary environment.
- Monitor and address spills, debris, and potential hazards promptly to ensure guest safety.
- ** Guest Assistance**:

- Provide excellent customer service by addressing guest inquiries, preferences, and special requests.
- Assist guests with dietary restrictions or allergies, helping them make informed choices.
- ** Restocking and Inventory**:

- Keep track of inventory levels and communicate with kitchen staff to ensure a continuous supply of food items.
- Coordinate with kitchen and management to restock items efficiently during and after service.
- ** Collaboration**:

- Work closely with kitchen staff, servers, and management to maintain a cohesive and efficient dining operation.
- Communicate any menu changes, availability issues, or guest feedback to relevant team members.
- ** Clean-Up and Breakdown**:

- Disassemble buffet stations at the end of service hours, ensuring proper storage and disposal of leftover items.
- Assist in cleaning and sanitizing the buffet area in preparation for the next service.

**Qualifications**:

- High school diploma or equivalent preferred.
- Strong customer service skills with a friendly and approachable demeanor.
- Attention to detail and ability to maintain a clean and organized workspace.
- Basic knowledge of food safety and hygiene standards.
- Ability to stand for extended periods and lift moderately heavy items.
- Excellent communication skills to interact with guests and team members.
- Flexibility to work varied shifts, including weekends and holidays.

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