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Housekeeping Supervisor- Laguna Surf Lodge and

3 months ago

Laguna Beach, United States SCP Hotels Full time

**SCP is currently seeking a** bilingual (English and Spanish speaking) **Housekeeping Supervisor for our stunning oceanside properties in Laguna Beach, California.**:
**We See You & We Want You On Our Team**:
You are passionate about hospitality, serving others, the community, & the planet. You are energetic, committed, and have a genuine desire to lead, learn, and grow. You are coachable as you will be working alongside our Housekeeping Manager and you believe in the power of teamwork.

Work alongside a hardworking, fun, and tight knit team at our small seaside property that allows you to watch the waves as you work.

Competitive Pay of **$23-$25 an hour DOE** with opportunity for personal and professional growth.

Out-of-this-world benefits

Your Wellbeing is at the forefront of all that we do so we offer a variety of perks and benefits to take care of all of you. That includes generous Paid Leave plans, options to plan for your future, and health benefits for you and your pets

10 weeks paid parental leave
1 month sabbatical after 3 years of service to explore on your terms in your 4th year
Generous 401k Matching
Travel perks to our incredible destinations just to name a few

It is important for us that you are doing the things you love to do inside and outside of work. We value YOU, your mind, spirit, and the balance between work and LIVING. We also would love for you to work with your friends & family, we have a generous referral program and want you to have a blast at work with your colleagues.

**Your New Opportunity**:
The Housekeeping Supervisor will monitor all aspects of employee activity to ensure the highest quality in cleanliness and service. The supervisor is also responsible for inspecting all guest rooms after the guest room attendants have finished cleaning and checking all clean/vacant rooms daily. We are looking for a compassionate leader who understands the nature of housekeeping work and can consistently motivate, assist, and uplift their team. You are a self-starter who will be the glue that holds the housekeeping teams together.

**What You Will Tackle**:

- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.- Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.- Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.- Follow Hotel policies with lost and found items.- Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.- Continuously promote sanitation, safety, and security efforts.- Encourage Social Media/5-star compliments or reviews on OTA’s.- Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.- Supervise daily operations in maintenance and sanitation of the guestrooms, public areas, and pool- Recommend and implement procedural changes.- Complete monthly inventories of linen supplies, and equipment.- Investigate new and improved cleaning methods and instruments.- Regularly perform inspections of guest rooms upon completion.- Train new team members according to SCP Housekeeping Standards.- Ensure guest over-the-moon satisfaction by certifying that guest rooms are inspecting sparkling-clean, obsessively-organized.- Perform turndown service or other actions to prepare the room for imminent guest arrival (turning on lights and heat in cold weather, etc).- Clean extra rooms above daily quota upon request.- Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities.- Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages.- Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.- Appropriately notifying an Engineer of maintenance issues.- Inspect, plan and ensure that all materials and equipment are in complete readiness for service.- Maintain knowledge of correct maintenance and use of equipment.- Maintain knowledge of and comply with all departmental policies, service procedures, and standards.- Assist in providing suitable training, reinforcement, and coaching for team members, as necessary.- Collaborate with the General Manager to guide and direct team members to achieve established goals and objectives.- Promote teamwork and quality service through daily communication and coordination with other departments.- Cultivate collaborative, mutually supportive relationships with other departments and co-workers.- Monitor team members' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective team members. Report discrepancies to Manager.- Assist in the preparation of and communicate any adjustments to the weekly work schedules in accordance with staffing guidelines and labor forecasts.- Coor