Merchandising Service Manager

Your Impact

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Manager, this means: (1) Being friendly and professional, and engaging vendors and associates to meet store needs, (2) Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate, and (3) Coaching associates in creating visually appealing product displays that are safe, clean, and easy for customers to access. The Merchandising Service Manager (MSM) oversees store execution of all merchandising service, project, and maintenance activities. Successful completion of these tasks results in clean, safe, and accessible merchandise, and an overall appealing shopping experience for our customers. This associate supervises the team that resets (based on planograms), stocks, and prices merchandise accurately. In addition to supervising his/her own team, the MSM coordinates with others in the store to ensure the Merchandising Service Team supports successful sales and operations of the store. In many cases, the MSM must interpret and adapt the planograms and project plans provided to better serve the needs and layout of individual stores.Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What you will do
Team Leadership
Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs
Coaches MSAs on performance
Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs
Handles disciplinary actions and proactively partners with HR business partner
Manages project and travel expenses and weekly payroll
Identifies and resolves project and/or store-level issues using available resources
Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate
Customer Service
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Supports those that directly help customers by providing the tools and resources needed
In-stock
Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram
Confirms that all signage, reorder stickers, pricing, and product information is accurate
Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards
Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials
Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping
Oversees the proper processing of damaged products
Coordinates with Merchandising Service Supervisor to ensure all supporting materials are available and logistics are in place to complete projects
Clean and Safe Stores
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price change