Director, Transitional Care Program

1 week ago

Houston, United States MD Anderson Cancer Center Full time

**MIN: $128,000 MID: $160,000 MAX: $192,000**

**The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2022-2023 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.**

**Care Coordination**
- Identify and mitigate factors contributing to readmissions at a systemic level, working proactively to collaborate with interdisciplinary teams to develop and implement novel solutions and support Transitional Care Management team in implementing best practices for post-discharge patient management.
- Work with interdisciplinary teams to identify key post-discharge care and options for care to address any urgent/emergent issues post-discharge for our patients. Identify areas where new solutioning is needed and participate as a key strategic partner in solution design and launch.
- Work with interdisciplinary teams to design and optimize appropriate materials needed for post-discharge care and facilitate team access to these resources.
- Work collaboratively with Case Management Navigators, AskMDAnderson, Patient Navigators and clinical teams in the inpatient and outpatient setting to successfully assess and address patient needs at the systemic level.
- Builds workflow alignment and clarify between Transitional Care Managers and clinical disease management teams.
- Partner with key external stakeholders (home health, hospice, etc.) to ensure patient needs are met post-discharge at a systemic level.

**Knowledge Management & Team Partnership**
- Demonstrate understanding of patient needs and clinical/operational best practices.
- Recognizes unique needs of cancer population, and similarities/differences to other chronic medical conditions.
- Supports team with clinical expertise when needed.
- Establishes care management best practices and trains team on them.
- Holds team accountable for performance metrics.
- Supports team by addressing and helping to resolve challenges as they arise.
- Demonstrate competency in job related tools such as MS Office (Outlook, PowerPoint, Word), OneConnect (Epic), Zoom/Teams, and telephone system.
- Proactively obtain and integrate relevant training, ongoing education, professional development, and certifications for the role and ensure Transitional Care Management team does the same.
- Contribute to creative problem-solving, evaluate progress and identify and/or report obstacles/barriers.
- Serve as a dyad leader (in concert with the Director, Value Initiative) in solving problems related to patient Transitional Care Management to facilitate continuous improvement in post-acute patient management at a systemic level.
- Utilize available data to identify trends related to high-risk readmissions, develop interventions and continuous improvement strategies. Work collaboratively to move interventions/strategies from inception to implementation to activation.

**Human Resources Management**
- Perform quality control review of communications, materials, and customer feedback to continuously refine quality of service provided by Care Management team.
- Provide empathetic, emotionally intelligent support to team through active listening, just culture problem solving, and timely responses.- Directs all facets of human resource management within the Transitional Care Management team in consultation with the Director, Value Initiatives and CVQO including recruitment, selection, and credentialing and performance of classified staff.
- As needs are identified, requests incremental positions using approved processes with well developed, thoughtful, data driven justifications.
- Coaches and counsels employees, and when required, implements the disciplinary process within institutional guidelines.
- Consults with CQVO and Director, Value Initiatives to execute all personnel actions including hiring, merit increases, terminations, promotions and reclassifications.
- Conducts educational activities for department personnel
- **Other duties **as assigned.

Additional Information
- Requisition ID: 168562
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Days
- Minimum Salary: US Dollar (USD) 128,000
- Midpoint Salary: US Dollar (USD) 160,000
- Maximum Salary : US Dollar (USD) 192,000
- FLSA: exempt and not eligible for overtime pay
- Fund Type: Hard
- Work Location: Hybrid Onsite/Remote
- Pivotal Position: Yes
- Referral Bonus Available?: Yes
- Relocation Assistance Available?: Yes
- Science Jobs: Yes

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