Service Coordinator

**About us**

AHC Appliances is a family-owned business in Cedarhurst, NY. We are professional, collaborative, and customer-centric.

If you would not like to work at a Fortune 500 company, we are your choice

Our work environment includes:

- Modern office setting
- Relaxed environment
- Casual attire
- Growth opportunities

**Responsibilities (but not limited to)**
- Become proficient with appliance manufacturer’s warranty and service agreements
- Handle customer service requests/complaints by providing a quick and professional response
- Provide customers with accurate manufacturer’s service information that enables them to schedule service calls on their own
- When needed, assist customers by coordinating follow-ups directly with the manufacturer’s service department or our local representative

**Qualifications**
- Willingness to serve customers professionally regardless of their level of dissatisfaction
- Ability to listen and patiently handle service requests/challenges
- Excellent attention to detail
- Must be a team player, willing to assist in areas outside of the service function when called upon by management
- Have an improvement mindset. We encourage proactive thinking and are open to suggestions for improvements of any aspect of the business

**Skills and Abilities**
- Proficient in Microsoft Office products (Outlook, Excel, Word, etc.)
- Ability to learn and master new and existing IT programs
- Knowledge of CRM a plus
- Strong interpersonal and communication skills-Excellent organizational and time management skills

Pay: $45,000.00 - $50,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Service Coordinator: 1 year (required)

Ability to Commute:

- Cedarhurst, NY 11516 (required)

Work Location: In person