Medical Assistant

1 month ago


San Francisco, United States University of California San Francisco Full time

**Department: Renal Clinic**

**Responsibilities**:
**Clinical**:

- Perform routine clinical functions and document in patient charts, including vital signs, height, weight, pain screening, and chief complaints.
- Document use of interpreter as appropriate, facilitating interpreter participation for medical appointments.
- Assist nurses, providers, and patients in preparation for exams and procedures.
- Perform sterile processing procedures in outpatient clinics and maintain appropriate logs.
- Assist with point-of-care testing (POCT) and other department procedures.
- Assist with medication review and updating patient medication lists.
- Abstraction of medical information and updating providers with status.
- Assist patients with completion of clinical research forms.
- Enter data accurately into patient flowcharts.
- Ensure labs required by providers are in patient profiles and ready for visits.
- Complete competencies for required procedures.
- Support providers in managing in-basket messages.
- Act as chaperone as needed for medical providers.
- Provide internal float coverage for department.
- Transport patients as directed and monitor patient flow.
- Participate in updating mandatory logs, clinical surveys, and chart audits.
- Facilitate referrals to other providers as ordered by physicians.
- Perform clinical activities accurately and timely.
- Assist in writing and sending patient communications.
- Mentor incoming staff.
- Comply with all Ambulatory Services and Medical Center policies and procedures.
- Complete annual competency testing.
- Ensure medication cabinets are secured and supplies are adequate.
- Coordinate care within provider teams and support staff.
- Review clinical information for prior authorizations.
- Preliminary review of incoming referrals for necessary information.
- Assist in appeals for denials of medications/procedures.
- Review patient education information with patients.
- Prepare new patient referrals and assist with clinical research.

**Registration, Scheduling, and Insurance Management**:

- Support and coordinate scheduling of outpatient clinic visits and procedures.
- Register patients in person or by telephone and update patient information.
- Communicate Medical Center financial policies and answer patient account questions.
- Ensure accurate and timely data entries for registration and scheduling.
- Coordinate providers' clinic schedules and book appropriate visits and procedures.
- Obtain and verify patient insurance eligibility and select appropriate insurance plans.
- Provide administrative support for providers and respond to inquiries.

**Communication**:

- Demonstrate courtesy and follow-through in telephone communications.
- Maintain a professional working environment and uphold House Standards.
- Notify providers of patient delays and service issues.
- Share pertinent information with health team members.
- Identify and communicate problems for improvement.
- Assist patients with issues and complaints.
- Utilize Electronic Health Record for documentation within scope of practice.

**Operations Maintenance**:

- Maintain clean, well-stocked exam rooms and inventory of medical supplies.
- Coordinate meal and rest periods and ensure clinic coverage.
- Adhere to infection control procedures and supply standards.
- Participate in quality improvement and customer service initiatives.
- For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.**Department Description**

**Required Qualifications**
- Certification from an approved Medical Assistant program or equivalent.
- Current American Heart Association CPR Certification.
- Strong computer skills and proficiency in Microsoft Office.
- Ability to prioritize work efficiently.
- Excellent interpersonal communication and writing skills.
- Excellent organizational and problem-solving skills.
- Ability to multi-task and adapt to changing work assignments.
- Familiarity with different insurances and resources for patient needs.

**Preferred Qualifications**
- Bilingual in Cantonese or Spanish.
- Minimum 2 years' outpatient practice experience in clinical or administrative capacity.
- Ability to use EMR and perform chart abstraction (Epic or APeX).
- Bachelor's degree in health or behavioral science.
- Experience with analyzing quality improvement data.
- Experience with insurance verification (Familiarity with insurance and prior authorizations)
- Coordination of procedures experience.

**About UCSF**
- The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to fi



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