Floral Department Manager

2 weeks ago

Ashwaubenon, United States Hy-Vee Full time

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

**Job Description**:
Job Title: Floral Department Manager

Department: Floral

FLSA: Non-Exempt

General Function:
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price.

Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism

Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home

Positions that Report to you: Floral Department Employees

Primary Duties and Responsibilities:

- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
- Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
- Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
- Understands and processes FTD, interstore, Teleflora orders, and Internet orders.
- Determines department goals with store director or manager of perishables.
- Determines weekly work schedule and establishes a daily work plan for the department.
- Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
- Communicates with employees regarding sales and ideas.
- Handles and satisfies customer issues.
- Figures retail pricing and ensures correct pricing.
- Extends invoices, posts invoices, and oversees department bookkeeping procedures.
- Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
- Conducts inventory of the department and controls inventory levels.
- Plans displays, promotions, and determines pre-orders.
- Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
- Understands and troubleshoots equipment and ensures maintenance is performed.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

- Ensures pricing is competitive in the market area.
- Attends meetings and seminars and participates in continuing education.
- Fills displays and works in the sales area.
- Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
- Performs departmental duties as needed.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.

Supervisory Responsibilities:

- Instructs, assigns, reviews and plans work of others.
- Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
- Has the authority to approve employee discipline.
- Has the authority to recommend employee transfer, discharge, and wage increases.

Knowledge, Skills, Abilities and Worker Characteristics:

- Must have the ability to solve practical problems; variety of variables with limited
standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience:
High School or over three years of related work experience preferred.

Physical Requirements:

- Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move

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