Animal Assistance Specialist

3 weeks ago

Phoenix, United States Arizona Humane Society Full time

**_Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. _**_Named "Best Nonprofit" and "Best Place to Volunteer" by our community, _**_we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. _**_(_**_Video_**_)_**

**Animal Assistance Specialist**

Thursday-Monday 10 am to 6:30 pm

**SUPPORTING YOUR GROWTH**

Investing in our staff is important to us We want you to learn new skills and grow into the role. We offer ongoing coaching, support and new learning opportunities. We are a large, non-profit organization with growth opportunities across many departments.

**PAWS UP FOR GREAT BENEFITS**
- Competitive pay including Holiday pay, paid time off, and bereavement pay
- Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program
- Affordable Medical plans for employee and family
- Medical, Vision, Free Employee Dental
- Health Savings Account and telemedicine options
- 401(k) retirement plan with company vesting
- Employer paid short term disability, long term disability and life insurance with buy up coverage available
- Employee Assistance Program, providing free services every quarter such as confidential counseling and financial services

**Position Overview**

Do you have a passion for working with pets and people? In Animal Assistance, we strive to provide an excellent experience every time. An Animal Assistance Specialist assists with the intake of owned and stray animals and provides surrender prevention resources when possible, and end-of-life services when needed. We also support our Field Operations team when they refer pets to be surrendered over-the-counter including large-scale intakes, as well as sick and injured animals. In addition, we provide return-to-owner services and help pet owners find their lost pets. An Animal Assistance Specialist is a key AHS storyteller and will educate and inspire action by sharing our mission and values.

**Essential Functions**
- Provide an excellent experience every time to internal & external customers in a timely and courteous, professional manner.
- Provide walk-throughs for those looking for lost pets, provide resources and educate the public on steps to find their pet or reunite a found pet.
- Upon check-in for an appointment, record the concern, perform a medical exam including TPR, obtain the current weight and vaccinate.
- Provide resources for rehoming during surrender appointments and at the front desk for walk-ins.
- Review animal profiles and determine if animals are suitable for adoption.
- Collect Animal Assistance fees and solicit donations.
- Relay information from pet owners/finders to the Veterinarian on duty or Trauma Tech.
- Enter all medical and behavior notes into our animal database (Chameleon).
- Tell our story Act as a voice for AHS and relay our mission and vision during checkout out.
- Pull Admission reports daily i.e. Med Tech to Dispo list, animals without photos and bite reports, ID Check and RTO report.
- Assist with end-of-life and aftercare services including collecting fees, and offering paws of remembrance and paw prints.
- Keep a positive, empathetic tone when the outcome of a pet is not a positive one.
- Assist good Samaritans who found or lost a pet. This also includes assisting with the coordination of a return to owner and microchip clearing.
- Take photos and/or videos of pets reunited with their owners to share their heartwarming stories on social media or internally.
- Collaborate with the Pet Resource Center team on surrender prevention and customer experience efforts.
- Restock and deep clean Animal Assistance lobby, exam rooms, and internal/external surrounding areas.
- Other duties as assigned.

**Other Duties**:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Qualifications**:

- Must love working with pets and people.
- Spanish bilingual required.
- Minimum one-year providing exemplary customer service.
- Excellent interpersonal, and conflict resolution skills required.
- Must be able to operate in a fast-paced and at times stressful environment.
- Must be able to maintain accurate records. Chameleon experience a plus

**Education / Certifications / Licenses**:

- High school diploma/GED

**Experience**:
Call center, medical facility, animal shelter, human shelter, non-profit sector, customer service, sales, and animal welfare

**Knowledge / Skills / Abilities**:
Language - Able to speak, read, write and understand English and Spanish.

Mathematical - Understanding of cash handling operations required.

Technical - Data entry.

**Other**:
Regular at

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