Customer Service Coordinator

2 weeks ago


Buffalo Grove, United States Radiant company Full time

Pay rate is $22.50/hr

Job Title: Services - Customer Service II

Location: Buffalo Grove IL 60089

Duration: 4 Months

Job Description**:Must Have Oracle Experience**

Summary: Like a CSR (Customer Service Representative) I, a CSR II provides the same core customer service support to the organization by responding to customer inquiries about product, price and lead time; accepts, verifies, enters and confirms customer orders; may process warranty and/or return orders and related reimbursements.

Receives, processes and verifies the accuracy of orders from customers utilizing VBI’s Oracle system and customer purchase orders.

Knowledgeable and able to process Commercial, International and Transit & Bus/Relay orders.

Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem and most appropriate solution; following up to ensure resolution.

Ensures and provides quality service to both internal and external customers.

**Job Type**: Contract

Pay: $22.50 per hour

Expected hours: 40 per week

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Application Question(s):

- What is the best time to call you to discuss about this role?

**Experience**:

- Oracle: 1 year (required)
- Customer Orders: 1 year (required)
- Customer service: 1 year (required)

Ability to Commute:

- Buffalo Grove, IL (required)

Work Location: In person


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