Gsoc Operator I

3 weeks ago

Fremont, United States Security Industry Specialists, Inc. Full time

About this position:

- Department: Operations
- Location: Fremont, CA
- Employment Type: Full time

About us:
Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available.

About the role:
In this role, your responsibilities will be:

- Leveraging existing documentation, respond accordingly to incident events impacting purchaser personnel
- Monitor and analyze camera and access control-based systems
- Effectively communicate incident response and policies via telephone and radio, operate access control technology, and provide general assistance to customers, vendors, and guests.
- Support assigned regional and physical security teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
- Completes project work or other administrative tasks related to their function, as assigned by a Supervisor
- Answer routine and emergency calls, monitor alarms and video equipment, including fire alarms, door alarms, and duress alarms.
- Dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.
- Maintain various records of communications and events.
- Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the people, assets, or reputation of the client.
- Communicate and disseminate information to key partners using established communication methods.
- Act as a liaison between all departments and the Global Security Services.
- Escalate complaints and unusual/critical event information without delay to the Operations Lead, Operations Supervisor, and appropriate client personnel.
- Maintain control of all equipment and keys in the SOC.
- Accurately log all equipment and keys signed out and returned by security or other parties.
- Reports missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
- Monitor all surveillance cameras and CCTV remote viewer programs.
- Monitors and responds to all security and safety system alarms.
- Answers and responds to events and situations received over regular and emergency phones and intercoms.
- Controls and monitors the two-way communication systems.
- Must complete and maintain state guard certification as prescribed by presiding state law, as well as client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
- Excellent verbal, written and customer service skills and abilities.
- Advanced computer skills and proficiency.
- Above average computer hardware and software knowledge.
- Excellent verbal and communication skills.
- Strong analytical and problem-solving skills.
- Self-motivated and able to work under little to no direct supervision.
- Ability to work in a team environment.
- Ability to multi-ask, discerns patterns in detail.
- Think through problems for logical solutions and remain calm and professional under stress.
- Strong decision-making ability during both crisis and non-crisis situations.
- Able to work with highly confidential information.
- Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.

We offer:

- $29.44/hr
- Health, Dental, Vision, and 401k
- Paid Time Off including Sick/Safe Time
- A dynamic and challenging work environment with opportunity for growth

Additional Information: Private Patrol Operator #PPO 13936 / Private Investigator #PI 28063

Security Industry Specialists, Inc. is an Equal Opportunity Employer

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions

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