Claim Support Assistant I

3 weeks ago

Fremont, United States AAA The Auto Club Group Full time

It’s a great time to join AAA The Auto Club Group

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

**Job Type**:
Full time

Exempt/Non Exempt:
Hourly

**Job Description**:
Claim Support Assistant I - The Auto Club Group/Fremont

What you will do:
The Auto Club Group is seeking prospective Claim Support Assistant I who provide support to the Claims department by completing intermediate level tasks that require a basic understanding of the claim or functional business concepts and processes, and the organization and workflow for one or more Claims lines of business.

In this position, you will have the opportunity to:

- Work under limited supervision to complete a set of related tasks in order to accomplish an objective.
- Interpret facts in a Claims-oriented context in order to assign claims on a rotation basis.
- Resolve assignment conflicts and issues as needed.
- Interact with adjusters and vendors to obtain and correct identification information and validate information with the Internal Revenue Service.
- Maintain and coordinate vendor information in multiple Claims systems.
- Review, identify and resolve potential vendor duplicates and omissions.
- Process claims payments
- Handle intermediate general inquiry calls for routing.
- May be assigned tasks normally handled by the Claim Support Staff or Claims Support Assistant II when necessary.

With our powerful brand and the mentoring, we offer, you will find your position as a Fremont Claim Support Assistant I can lead to a rewarding career at our growing organization.

How you will benefit:
Claim Support Assistant will earn a competitive salary of $17.00 - $22.00 per hour with an annual bonus potential based on performance.
- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement

**Education**:

- High school education or equivalent
- Completion of ACG approved training program for the position

Experience in:

- Maintaining accurate files and records
- Identifying and resolving problems

Knowledge and Skills:
Knowledge of:

- Claim processing functions
- Claim processing system

Ability to:

- Work under limited supervision
- Demonstrate compliance to specific instructions
- Work well under pressure
- Organize and prioritize multiple tasks
- Prepare claim vendor files
- Communicate effectively with employees, vendors and customers over the telephone and in person
- Use basic math skills
- Use vendor processing and computer systems
- Review vendor files and resolve duplication issues

Work Environment
- _ This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events._

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit
- Important Note:

- ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
- The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited

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