Language Access Hub Manager
4 days ago
**Mayor’s Office of Immigrant Affairs (MOIA)**
**Position: Language Access Hub Manager**
**Job Number: 43081**
**The Agency You’ll Join**
The NYC Mayor's Office administers all city services, public property, most public agencies, and
enforces all city, state, and federal laws within New York City. New York City’s Mayor, Eric Adams is
head of the executive branch of New York City's government. Mayor Adams has served the people of
New York City as an NYPD officer, State Senator, and Brooklyn Borough President. The Adams’
Administration is leading the fight to make New York City’s economy stronger, reduce inequality,
improve public safety, and build a stronger, healthier city that delivers for all New Yorkers. As an
agency, we value fairness, helpfulness, transparency, leadership and build our teams around these
values. For current job opportunities visit our careers page.
**The Team You’ll Work With**
The Mayor’s Office of Immigrant Affairs (MOIA) promotes the wellbeing of immigrant communities by
working on policies, programs, and community engagement strategies that facilitate successful
integration of immigrant New Yorkers into the civic, economic, and cultural life of the City. MOIA works
across a broad range of issues citywide and MOIA works closely with sister cities around the country to
advocate for immigration reform and share best practices.
**The Problems You’ll Solve**
Under the direction of the Senior Advisor for Language Access, the Language Access Hub Manager will
coordinate and co-supervise a team of language access specialists, who will translate materials, review
translated materials, and serve as liaisons to the communities that speak their language; provide
project management and client-facing support; and provide operational support for the Senior Advisor.
The Manager will contribute to the growth and improvement of the Language Services Team and its
capacity to deliver culturally-aware translation and interpretation services for MOIA and Mayoral
Office colleagues. This is an exciting opportunity for language services professionals looking to make an
impact improving language access within New York City government.
In this role, the Language Access Hub Manager will have key responsibilities, including, but not limited
to:
**Manage language access specialists**
- Supervise a team of language access specialists who speak and write fluently in different
languages; who will translate materials and engage with specific language communities to
ensure translations are appropriate; and who will advise agencies on best practices for working
with specific language groups
- Coordinate assignment of projects across language access specialists to ensure that the
team meets goals for service delivery
- Troubleshoot issues
- Assist in recruiting, hiring, and training language access specialists
- Coordinate implementation of Computer-Assisted Translation (CAT) tools and localization
- management tools (Trados, Smartling)- Oversee team’s development of linguistic tools (glossaries, style sheets, etc.)
**Project management**
- Liaise with City clients, partners, and linguistic resources (vendors and internal staff)
- Manage end-to-end translation and localization projects
- Respond to requests
- Coordinate with internal linguists, typesetters, and external vendors
- Process, track and troubleshoot projects
- Communicate status of projects to requesters and supervisors
- Deliver final translations following project instructions and guidelines
- Coordinate interpretation requests
- Attend events requiring interpretation to coordinate interpreters, set up and distribute
- equipment- Assist with technical support for virtual interpretation events through Zoom, WebEx, Teams,
- etc.- Build and maintain resources to improve language service delivery (style guides, glossaries,
- term bases, translation memories, etc.)- Assist in translating, editing and typesetting materials (target language depends on the- Oversee the quality, consistency, and continuous improvement of language services.
- Give annual and on-demand trainings to MOIA and Mayoral Offices.
- Provide technical assistance on language access/services to MOIA, Mayoral Offices, City Hall,
- and city agencies.- Serve as the point person for urgent and rapid response requests that may occur after hours
and during weekends, possibly in rotation with other Language Services Team staff.
**Operations management**
- Support Director to improve and institutionalize workflows
- Support Director in managing and procuring contracted language services
- Collect and maintain performance data on the team’s operations and produce reports
- Reconcile invoices from multiple language service providers
- Track and analyze demand for services and budget
- Assist in the provision of language services and trainings across other mayoral offices
- Assist with monthly and yearly reporting of translation and interpretation indicators
- Assist with
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