Operations and Scheduler Coordinator

2 weeks ago


Lanham, United States Global Center for Autism Services Full time

**Job Description: Operations and Scheduler Coordinator**

**Position Summary**:The Operations and Scheduler Coordinator plays a pivotal role in ensuring the efficient and effective scheduling of therapy sessions and the smooth operation of daily business activities. This position requires a highly organized, detail-oriented individual who can manage multiple tasks, coordinate schedules, and provide excellent customer service to clients, therapists, and administrative staff.

**Key Responsibilities**:

- **Scheduling Coordination**:

- Develop and maintain therapy schedules for clients and therapists.
- Coordinate and manage changes in schedules due to cancellations, rescheduling, or therapist availability.
- Ensure timely communication of schedule changes to clients, therapists, and relevant staff.
- **Operations Management**:

- Assist in the implementation and improvement of operational policies and procedures.
- Oversee the daily operations of the office, ensuring a smooth workflow.
- Maintain accurate records of client information, schedules, and therapist availability.
- Coordinate with the billing department to ensure accurate and timely billing for services rendered.
- **Client and Therapist Support**:

- Serve as the primary point of contact for clients regarding scheduling and operational inquiries.
- Provide support to therapists with administrative tasks and resource needs.
- Ensure high levels of customer satisfaction through excellent service and communication.
- **Data Management**:

- Maintain and update electronic health records (EHR) and scheduling software.
- Generate reports on scheduling efficiency, therapist utilization, and other operational metrics.
- Assist in the preparation of data for audits and compliance reviews.
- **Compliance and Quality Assurance**:

- Ensure all scheduling and operational activities comply with company policies and regulatory requirements.
- Participate in quality assurance activities and implement improvements based on feedback and audit results.
- **Team Collaboration**:

- Work closely with the clinical team to ensure the optimal match between client needs and therapist skills.
- Collaborate with other administrative staff to support overall company operations and objectives.

Pay: $41,790.97 - $50,328.91 per year

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Manufacturing: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)

Ability to Commute:

- Lanham, MD 20706 (required)

Ability to Relocate:

- Lanham, MD 20706: Relocate before starting work (required)

Work Location: In person


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