Night Auditor/receptionist

Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking

**Qualifications**:

- Customer service experience in a hospitality setting
- Front desk experience, preferably in a hotel environment
- Knowledge of hotel operations and guest services
- Strong phone etiquette skills
- Ability to manage multi-line phone systems
- Familiarity with hospitality management practices
- Excellent guest relations skills

**Job Type**: Part-time

Pay: $18.07 per hour

Expected hours: 16 per week

Schedule:

- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
- Weekends only

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Berkeley, CA 94709 (required)

Ability to Relocate:

- Berkeley, CA 94709: Relocate before starting work (required)

Work Location: In person