Renewals Specialist Ii
3 weeks ago
Overview:
In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new **Renewals Account Specialist **to join Axway's family. Are you ready? Join us now
Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.
**Position Overview**
The Recurring Revenue and Renewals team is seeking a seasoned Renewal Specialist that will service both traditional license and maintenance customers, along with our growing portfolio of subscription and SaaS
**Responsibilities**:
**Principal Duties and Responsibilities**
- Prepare and deliver high-volume and/or complex renewals while handling continual customer requests and internal queries
Work directly with customers and/or partners to negotiate the renewal, including pricing and service-term discussions
Maintain high levels of data quality in our CRM tool through attention to detail and comprehensive updates
- Establish and keep a consistent cadence when quoting and reporting on renewals
- Be the main point of contact for an assigned renewal portfolio; familiarizing yourself with the products and customer use cases
- Identify possible expansion (upsell) opportunities to generate additional revenue that may be present during the renewal cycle
- Own your pipeline; providing accurate and timely updates to management and other key internal stakeholders
- Proactively recognize issues that may impact a renewal and quickly identify resources to help resolve the issue (s)
- Educate internal and external customers on business practices and contractual implications
Qualifications:
**Key Competencies**
- Have a mindset that every customer interaction should positively contribute to the success of our customers and partners
- Self-motivated and comfortable working autonomously without the need for daily/weekly instruction
- Team player with a genuine desire to see the team and each person succeed in their job
- “Own it” attitude is a MUST; yet also know when, and to whom, to ask for assistance or escalate when needed
- Advanced multitasking skills, often in a high-stress environment
- Experienced and thoughtful problem-solving under pressure
- High level of comfortably and analytical mindset when working with numbers, spreadsheets, etc.
**Position Qualifications**
- Minimum 4 years of experience in a similar or related function, including SaaS or Cloud-based renewals and/or customer care with a technology company
- Comfortable reviewing and understanding software contracts and agreements
- Ability to work with a diverse group of team members in various time zones
**_
Axway is an AA and EEO Employer_**
- #LI-AG1_
- #LI-Onsite_
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