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Asset Protection Service Representative
3 months ago
Provides a high level of visible, overt presence to prevent loss and safety issues.
- Helps drive a low risk culture and contributes to shortage reduction efforts by providing a visible presence on the sales floor.
- Greets customers and provides service.
- Maintains Physical Security of the store.
- Assists leadership in proper handling of escalated customer situations.
- Assists Asset Protection Coordinators during external shoplifting apprehensions.
- Collects and communicates loss and safety related intelligence to stores and Asset Protection leaders.
- Creates and maintains awareness by promoting available resources to your business partners (Open Door Policy, Code of Business Conduct Hotline, Brand Protection Program, Safety trainings, etc.).
- Promotes and supports awareness of store safety standards as they relate to security and safety procedures (Code Adam, active threat, emergency procedures, downtime boxes, equipment, etc.).
- The Asset Protection Service Representative’s primary responsibility is to ensure the safety of all store employees and customers and to support the shortage reduction efforts by providing a strong visible presence in the store.
- They are responsible for monitoring the customer entrance/exit.
- They work closely with store leaders and other Asset Protection personnel to ensure all Asset Protection initiatives are compliant to Brand standards while maintaining a strong focus on customer service.
- Experience in customer service and/or a high-pressure, multitask environment to drive results, coach, and collaborate.
- Strong communication and interpersonal skills, including the ability to negotiate and build consensus across multiple stakeholders and functions.
Pay: $15.00 - $18.00 per hour
**Benefits**:
- Employee assistance program
- Health savings account
- Life insurance
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Work Location: In person
