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Desktop Support Technician bloomfield

4 weeks ago

Bloomfield, United States Red Knight Solutions, LLC Full time

Red Knight Solutions is currently seeking a **Desktop Support Specialist **in **Bloomfield, CT**

This is a long-term potential CTH opportunity. The pay will be **$18.00(W2)**. The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

**Desktop Support Responsibilities**:

- Provide support to client-identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
- 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
- Understands and follows all documented service operations policies and procedures.

**Requirements**:

- Maintain all required OEM Certifications as directed by Management
- 3+ years experience relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired

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