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Night Auditor/front Desk Clerk
4 months ago
Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This is a great opportunity for individuals with a passion for hospitality and excellent communication skills.
**Duties**:
- Greet guests in a warm and welcoming manner, ensuring a smooth check-in process
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations, cancellations, and changes in room assignments
- Process payments and maintain accurate records of guest transactions
- Conduct night audit procedures to ensure accuracy of financial records
- Maintain cleanliness and organization of the front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow all safety and security protocols to maintain a safe environment for guests and staff
**Requirements**:
- Previous experience in guest services or hospitality management preferred
- Fluent in multiple languages is a plus
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Knowledge of hotel operations and procedures
- Excellent communication skills, both verbal and written
- Proficient in phone etiquette and handling multiple phone lines
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with strong organizational skills
We offer competitive pay based on experience.
**Job Types**: Full-time, Part-time
Pay: $14.50 - $15.00 per hour
Expected hours: 20 per week
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
Work setting:
- In-person
Work Location: In person