Front Desk Representative
5 days ago
Location: Residence Inn Scranton, 947 Viewmont Drive, Scranton, Pennsylvania 18519
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Scranton. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. Your primary focus will be on check-in, check-out, and room assignments, while also handling guest inquiries, resolving issues, and promoting hotel services.
Responsibilities:
- Provide warm and welcoming service to all guests, ensuring a positive first impression.
- Process check-ins and check-outs efficiently, accurately, and in a timely manner.
- Handle guest inquiries and resolve issues promptly and professionally.
- Assist with room assignments, key card distribution, and other front desk duties.
- Maintain a clean and organized front desk area, adhering to hotel standards.
- Collaborate with other departments to ensure seamless guest experiences.
- Stay up-to-date on hotel services, promotions, and events to effectively promote them to guests.
- Perform other duties as assigned by management.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer skills and knowledge of hotel software.
- Ability to maintain confidentiality and handle sensitive information.
- Flexibility to work a variety of shifts, including weekends and holidays.
What We Offer:
Residence Inn Scranton offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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