Customer Service Associate
1 month ago
**Why Exela?**
Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.
A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.
**Job Title**: Customer Service Associate - Office Clerk
**Position Type**:Full time - Regular
**Shift**: 9:00am-5:00pm
**Pay**: $22/hour
**Job Summary**: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Essential Functions & Responsibilities**:
- Perform any and all duties as assigned by management to include; print and mail services, intelligent locker services, and other office services
- Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner
- Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations
- Create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources
- Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written
- Understands basic information on core service/solutions offerings and effectively with Manager - Client Services
- Position may require individual to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients
- Ensures adherence to company policies and guidelines, safety & security procedures.
**Key Skills**:
- Minimum of 1 year’s customer service experience
- Excellent planning, prioritization and organizational skills
- Proven experience in high volume/fast paced environment
- Relevant industry specific certificates a plus
**Minimum Qualifications**:
- 18 Years of Age or Older
- High School Diploma or GED
**Physical Requirements**:
- Ability to stand, sit and/or walk for long periods of time with or without accommodations
- Required to simple grasp, reach with hands and arms
- Repetitive motion is required; may require twisting/bending/climbing
- Lifting up to a maximum of 50 lbs. or the maximum allowed by current State law with or without accommodations
**Prior Helpful Experience May Include**:
- Supervisory/leadership experience
- Familiarity with office equipment and procedures
**Pay Disclosure**:
"The pay range for this position starts at $22/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”
**EEO Statement**:
Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.
**Veterans**
Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.
**Pay Transparency Nondiscrimination Provision**:
Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Pay: $22.00 per hour
Expected hours: 35 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
Work Location: In person
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