Learning Specialist
4 weeks ago
**ORGANIZATION OVERVIEW**
Urban Resource Institute (URI) is a dynamic, innovative, and well-respected organization founded in 1980 that transforms the lives of domestic violence survivors and homeless families through safe shelter and comprehensive services; delivers prevention and intervention programs that break cycles of violence and poverty; and actively works for sustainable systemic change. URI is the oldest licensed provider of domestic violence (DV) shelter and services in New York State, and is the largest provider in the United States of DV shelter services, as well as a leading provider of shelter and services for homeless families. URI has a deep commitment to diversity, equity, and inclusion among leadership, staff, and clients at residential and nonresidential sites across New York City.
**Salary: $62,000 - $65,000**
**POSITION OVERVIEW**
The learning team seeks to deepen and elevate the knowledge, skills, and performance of URI staff through training, skills labs & self-directed learning. We are dedicated to fostering and modeling a learning mindset through a range of professional development activities. The Learning Specialist serves as a Trainer for instructor-led sessions and the learning team’s point-person for new employee orientation along with our People & Culture Department. The Learning Specialist will help develop engaging content based on the needs of the organization, manage data and reports, deliver live training sessions (both in-person and online), and be an active, participatory member of the learning team.
**MAJOR DUTIES AND RESPONSIBILITIES**
Curriculum Development:
- Develop large-group training sessions and small-group skills labs based on the needs of the organization.
- Develop, review and update content for self-paced (asynchronous) courses on URI’s learning management system (LMS), including voice-over and video-recorded content.
- Conduct research on best practices and prepare materials to support learning activities.
Training:
- Collaborate with leaders to schedule live, instructor-led sessions to be held in person at program sites and URI’s Hub.
- Deliver live, instructor-led sessions each month in-person (or online as needed) at a variety of program locations throughout NYC on topics related to organizational development, social services (including case management skills), and trauma-informed/resilience-informed approaches.
- Deliver Adult and Pediatric CPR, AED and First Aid training sessions for staff each year and complete required preparation and follow-up tasks with the affiliated provider.
- Use data to engage in outreach efforts.
- Uphold training policies and procedures and provide appropriate follow-up after sessions are held, especially if concerning behaviors are observed.
- Manage data and reports housed in the LMS.
- Track registration and attendance via the LMS.
Onboarding:
- Serve as the learning team’s point person for URI’s New Employee Welcome Week (NEWW).
- Analyze data associated with NEWW and onboarding and make recommendations related to learning activities for new employees.
- Develop role/area-specific training programs for new employees based on existing and new content and that supports standardization of URI program work.
- Collaborate with the Senior Director of Training and Development and People & Culture department to develop and update role-specific onboarding plans for staff across the organization.
Evaluation and Needs Assessment:
- Conduct analysis of evaluation tools and surveys to assess the effectiveness of learning materials and activities and identify further learning needs.
- Make recommendations to program leaders about appropriate training sessions and skills labs for their teams based on articulated needs.
- Contribute to the development of evaluation and survey tools to assess the needs and impact of learning activities.
Learning Team:
- Serve as a collaborative member of the learning team by actively communicating, attending regular meetings, and working together on team projects.
- Participate in organizational initiatives and work groups as needed.
- Establish and maintain relationships with a range of staff across the organization.
- Other duties as assigned.
**SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES**
- Bachelor’s degree required.
**REQUIRED SKILLS AND EXPERIENCE**
- 3-4 years of experience delivering training, preferably including training implemented via online platforms.
- Experience working in a social service setting, case management experience preferred.
- Willingness to become certified as a CPR, AED, and First Aid training instructor.
- Requires a deep commitment to URI’s mission and core values, a true passion for learning and professional development, and experience identifying the learning needs of professionals.
- Demonstrated sensitivity and experience with and/or knowledge of domestic violence and/or homelessness within and against disenfranchised communities
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