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Service Advisor

4 months ago

Irving, United States Westway Ford Full time

We are looking for dedicated Service Advisors, who give 100% to the customer experience.

**What We Offer**
- Competitive pay - with generous commission earning potential
- 5,000-10,000 monthly based on performance
- Health insurance plans
- 401K plans
- Paid time off
- Paid training
- Discounted employee purchase plans
- Opportunities for advancement
- Supportive management team

**Responsibilities**
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.

**Qualifications**
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license

**We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.