Full-time Call Center Customer Service Agent
1 month ago
**ABOUT EVA AIRWAYS**
**REQUIREMENTS**
1. Good communication/customer service/organization/time management skills
3. Must be legally authorized to work in the U.S. without sponsorship
4. Weekend/holiday shifts required for Call Center Customer Service
**EVA EMPLOYEE BENEFITS**
EVA Airways offers an excellent benefits package including:
1. Comprehensive medical and dental insurance coverage plans (including spouse and children) and vision coverage plan (employee only) without premium costs.
2. 401(k) plan with company match
3. Additional allowances for operation staff and outside sales
4. Free and discount flight tickets for employee and eligible family members on EVA and more than 50 major airlines
5. Starting from 10 vacation days per year with 1 additional day increment after the 5th year up to 20-day maximum
6. 8 national holidays, 2 floating holidays, and 14-day paid sick and personal leaves combined
**JOB DESCRIPTION**
**FULL-TIME CALL CENTER CUSTOMER SERVICE AGENT**:
1. Provide friendly service to and maintain positive with all customers in high standard of professionalism
2. Responsible for providing customer service to passengers desiring to travel, by determining and recommending the service that meets Customers’ needs
3. Communicate with Customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of seat
4. Answer and assist Customers’ inquiries regarding to flight arrivals, delays, cancellation, flight irregularities, and other general information
5. Assist Customers’ requests and inquiries on frequent flyers’ program and star alliance related needs
6. Responsible for providing services to Customers’ needs in according to regulations set forth by Company, Department of Transportations (U.S. DOT), Canadian Transportation Agency (CTA), and other government agencies.
7. Offers options of flights, classes of service, products and services to Customers
**Bilingual in Mandarin is a plus**
- EVA Airways is an Equal Opportunity Employer._
Pay: $3,650.00 - $4,100.00 per month
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Overtime
Work Location: In person
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