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Call Center Representative

4 months ago

El Paso, United States Paramount Staffing LLC Full time
Job DescriptionJob DescriptionLooking for Call Center Representatives paying $15 / hour PLUS incentives

We are currently hiring for a fulltime position in El Paso, TX. In this role, agents will be managing claims for large pharm company. This position is onsite and pays $15 / hour plus incentives

Our ideal candidate is someone who has strong customer service skills and loves to help customers Please see the details below - we look forward to speaking with you

Job Title: Call Center Agent
Pay Rate: $15/hour (Paid Weekly) plus incentive pay

Schedule Availability:
  • Hours of Operations: Our call center is open from 6AM to 8PM, 7 days a week Please see shift availability below:
  • Must be flexible to work weekends.
    • Training hours are Monday through Friday, 7:00 AM to 3:30 PM

Job Description/Responsibilities:
  • Manage pharmaceutical medical claims
  • Follow-up on pending request for authorizations, referrals and scheduling.
  • Work with customers to help answer questions regarding prescriptions
  • Understanding and interpreting insurance explanation of benefits
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Maintain confidentiality of all customer and Company records, account numbers, or any other verbal or recorded transactions as required through compliance

Key Competencies:
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent interpersonal, organization, presentation and communication skills

Requirements:
  • Minimum 1 year of Call Center experience
  • Excellent customer service skills and ability to build relationships with customers
  • Ability to remain calm and professional under pressure
  • Good organizational and time management skills
  • Must be computer literate and able to navigate on-line portals
  • Ability to type 25 WPM
  • High School diploma and background check required

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