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Refrigeration Install Technician

4 months ago

Harwood Heights, United States Easy Ice LLC Full time

Want a rewarding job that offers the pay and benefits you deserve? Join us at Easy Ice We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Easy Ice continues to grow and seeks a bright, highly motivated **Refrigeration Install Technician **to join their team in the** Chicago **market**. **This position requires the highest level of professionalism, problem solving and communication skills for this critical, customer-facing role. The technician works independently, providing technical service to install and change out ice machines at various locations, while delivering the desired customer service experience. The technician aspires to drive service success that improves customer satisfaction and maximizes customer retention.

The successful, results-oriented technician will be able to install ice machines, aiming to increase equipment life and reliability, reduce service calls and emergency ice purchases, all while increasing customer happiness and loyalty. The Installer will demand the best of themselves and their colleagues to deliver outstanding results.

**Responsibilities**:

- Deliver and install ice equipment; deliver ice as required
- Document installation actions by completing forms, reports, logs, and records
- Clean and wrap equipment for installs
- Cross train with service technicians to assist with quick fixes
- Assist in ice deliveries and bagging as needed
- Help to maintain the cleanliness, organization, and safety of the shop
- Maintain cleanliness of vehicle ensuring all ice and trash is removed at the end of your shift
- Check vehicle fluids, wipers and tires to help maintain a long service-life
- Project a positive Automatic Icemakers brand image
- Contribute to team effort by performing other duties as assigned

**Qualifications**:

- High school diploma or general education degree (GED); Vocational/Technical Training preferred
- Demonstrated track record of delivering highest level of customer satisfaction
- 3-6 months proven field service experience
- Must have a valid driver’s license with a clean driving record
- Strong command of company’s policies and procedures
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
- Exhibit good decision making, analytical problem solving and excellent organizational abilities
- Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills
- Occasionally lift and/or move up to 75 pounds
- The employee is often required to stand; walk; sit; use ladders; use hands to manipulate, handle, or feel surfaces, parts and tools; reach with hands and arms and stoop, kneel, crouch, or crawl
- Ability to work flexible shifts and adapt to changing work schedules

**Benefits**:

- Company Vehicle & Cell Phone
- Excellent Medical/Dental/Vision/Group Life
- 401k Company Match
- PTO and Holiday Pay
- Fitness Membership Reimbursement

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.