Student Services Manager

1 week ago

Chicago, United States Institute of Data Full time

**About Us**

The Institute of Data is a Professional Network of Data Scientists, Cyber Security Analysts, and Software Engineers. In partnership with leading universities in Australia, New Zealand & America, and the government of Singapore, we transform careers fora data-driven world through practical, industry-focused courses.

**About the Role**

An Institute of Data Student Services Manager is a highly active role which is accountable for the management of US student services. The Manager will enjoy the opportunities of a fast-paced environment in an industry and educational setting. The position collaborates across various teams in admissions, student services, operations, course production. This is a management position that requires strong abilities in project management, people management and stakeholder engagement.

**Responsibilities**

The Student Services Manager is responsible for:

- Mentor and coach a team of student services associates in a high performance environment
- Successfully launch each new cohort of students into their chosen course.
- Oversee the entire student journey, ensuring a seamless experience from enrolment through graduation
- Manage student support for all students (including attendance, behavioural, welfare and pastoral issues) and be responsible for the induction of new students
- Monitor student surveys, proactively resolve issues and communicate feedback with the wider team.
- Serve as an advocate for students, addressing their escalated concerns and facilitating solutions to academic progress, career goals, personal development.
- Proactive approach to managing trainer issues and complaints promptly and effectively, ensuring a high level of communication and satisfaction is maintained.
- Manager the onboarding, allocation and general management of Lead and Assistant Trainers
- Monitor trainer deliverables, performance and invoice payments
- Liaise with university partners to improve performance and partner KPIs
- Monitors and develops internal policies and procedures, and proposes modifications and improvements
- Generate and analyze relevant data reports ensuring data integrity is maintained

**About you**
- 3+ years of experience managing and mentoring high performing teams
- Strong interpersonal skills with an ability to effectively communicate with a range of people including students, staff and other stakeholders
- Proven experience working in higher education sector
- Ability to maintain composure, balance workload and conflicting priorities
- Proactive approach in supporting at risk students
- You will be passionate about continuous improvement and managing processes that lead to positive outcomes for both students and trainers
- Proven experience in identifying and resolving issues and problems affecting students in their academic programmes

**What we offer**
- Fully remote working environment
- 4 weeks PTO
- Diverse and Supportive Global Team
- Fulfilling and rewarding work in the Tech Industry

Pay: $65,000.00 - $75,000.00 per year

Schedule:

- Monday to Friday

Application Question(s):

- Please note that you will need to provide your own laptop for this role. Is that suitable for you?
- How many years experience do you have working in the high education industry?
- How many years' experience do you have managing and mentoring teams?
- Do you have any experience with conflict resolution?
- Do you reside in the CST timezone?

Work Location: Remote

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