Patient Service Center Representative

3 weeks ago

Colbert, United States Medlink Georgia Full time

**ESSENTIAL DUTIES AND RESPONSIBILITIES (**include, but are not limited to, the following)**
- Answers all telephone calls promptly in a polite and professional manner
- Schedules appointments for patients and/or routes inquiries and calls as necessary
- Schedules new patient and follow-up
- Captures and enters accurate patient demographic information into Athena
- Reviews appointment information; date, time, location and provider name with patient
- Reminds patient of MedLink's no call/no show policy when scheduling appointments
- Verifies insurance including MCD/MCR and prepares third party insurance forms
- Maintains accurate and confidential patient records following HIPPA guidelines and regulations
- Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
- Acts as a liaison for the patient and the Patient Service Center
- Directs calls to other departments and health centers as needed
- Uses sound judgement in handling calls
- Knowledge of when to escalate calls Patient Service Center Supervisor
- Immediately reports issues of complaints and/or irate patients to Patient Service Center Supervisor
- Makes reminder calls for appointments as requested
- Makes calls to reschedule appointments when necessary
- Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al. as needed
- Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and/or program documentation
- Works with Chronic Care Management staff to refer patients as needed
- Makes calls to patients that have no showed an appointment.
- Reschedules and/or bills patients that have a no show appointment.
- Makes calls to schedule patients that are due for annual well checks and/or well child visits.
- Participate in team and staff meetings as required or requested
- Other duties as assigned

**EDUCATION and/or EXPERIENCE_________________________**
- Preferred graduation from an approved MOA program or technical school business program and one year experience **OR **high school diploma (or equivalency)** AND** a minimum of one year related secretarial experience in the health care field **or **high school diploma (or equivalency) with three years general secretarial experience.
- Strong verbal and written communication skills
- Extremely dedicated in providing outstanding customer/patient service
- Excellent organizational skills and attention to detail

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