Account Solutions Associate

2 weeks ago

Chicago, United States GATX Full time

Overview:
Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success—success that is powered by our people. We are proud of our high-performance culture, hard-working and enthusiastic management team, and beautiful office space in the Willis Tower.

At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to move forward in their careers. And, thanks to our employees, in 2023 we were named one of Chicago’s Top Workplaces by the Chicago Tribune for the fourth time

The Account Solutions Associate will learn the various duties of working within the Service Delivery Group, the role will primarly focus on the Account Solutions Department and will have exposure to the Fleet Execution, Contracts and Mechanical Records departments. This role is team-focused and requires an individual capable of providing the levels of service necessary to achieve the highest degree of customer loyalty. The associate will develop a good understanding of the functions performed by the Service Delivery Group and develop railcar technical knowledge.

**Responsibilities**:
Account Solutions:

- Respond to customer requests to shop cars for compliance. Communicate these requirements to the appropriate shop including the related supporting documents.
- Review repair estimates and communicate customer liability charges to the customer. Utilize customer specific contracts to determine if any customer liability items are actually owner’s responsibility.
- Act as the main contact for our customers for all activities (outside the sales function) related to the management and utilization of GATX leased railcars.
- Monitor compliance requirements and work with customers to keep cars in compliance per AAR regulations. Collaborate with customer to ensure spec requirements are met and acceptable to GATX.

Fleet Execution:

- Complete order review and entry, contract assignment and rental billing of cars, ordering cars from storage and tracing cars to ensure they are in transit, creating service instructions for cars going to a repair facility and trouble-shooting and creating solutions when unforeseen issues occur in order to meet on time delivery.

Contracts:

- Provide accurate, consistent, and timely contracts to customers for the GATX commercial organization. Contracts include the master contract and rider legal documents for the sale and leasing of GATX’s fleet of railcars as well as any necessary amendments or additional legal documents.

Mechanical Records:

- Update and maintain mechanical records, review and track documentation required by regulatory agencies, process Inbound Validation (IVP) form data received from GATX Rail Service Centers, Mini-Mobile Units and contract shops.

Qualifications:

- Bachelor’s degree (preferred); equivalent industry or customer facing experience acceptable**.**:

- 0 - 2 years’ experience in a customer facing or industry related job
- General rail industry knowledge desirable
- Strong PC skills are required with a good knowledge of Microsoft Applications
- SAP experience is desirable
- Some travel required. Usually to visit customers or participate in customer related events.

**GATX embraces diversity, and we are proud to be an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

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