Manager, Global Security Operations Center

3 weeks ago

Madison, United States Exact Sciences Corporation Full time

**Help us change lives**

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

**Position Overview**

The Manager, Global Security Operations Center (GSOC), is a key member of the Corporate Security leadership team, responsible for leading the company’s 24/7/365 Global Security Operations Center (GSOC). The Manager, GSOC is directly responsible for GSOC strategic planning and operations and evaluating and integrating approved systems and processes into the GSOC environment. The Manager, GSOC uses their diverse skill set and knowledge of GSOC/EOC center operations, systems, intelligence gathering and analysis, crisis/incident management, and the business to ensure the GSOC provides a dynamic and visible benefit to the company through world class operational excellence while mitigating risk to the company, and its employees and assets across the globe.

This is a highly visible and impactful role that is directly accountable for developing and maturing the GSOC, its processes, policies, and procedures.

**Essential Duties**

Include, but are not limited to, the following:

- Lead a strategic planning process for development, implementation, and continuous improvement of the enterprise-wide Critical Event Management (CEM) and Exact Sciences Alert System programs, as well as the GSOC intelligence program.
- Work cross-functionally with other internal departments; including, but not limited to, business continuity, facilities, workplace services, and environmental health and safety (EHS) to evaluate processes and inputs into the GSOC environment; is the ultimate approver for all input requests.
- Responsible for critical decision-making during critical incidents impacting the company, its employees, or assets, and works collaboratively with the other stakeholders in enterprise crisis management and recovery efforts.
- Manage and lead the strategic intelligence program, overseeing research, examination, preparation, and delivery of intelligence threat briefings, including but not limited to, daily and travel intelligence briefs, and situational reporting (SITREP).
- Oversee the development, implementation, and continuous improvement of GSOC policies, standards, and procedures to ensure systems and the GSOC are delivering maximum value to the business; assist with harmonizing risk and incident response policies.
- Drive technical and procedural solutions for the GSOC that add value, are innovative, and contribute to the safety and security of Exact Sciences’ employees and assets across the globe.
- Drive accountability of the GSOC team through identified and meaningful Key Performance Indicators and track performance through metrics.
- Work collaboratively with emergency and crisis management, other security team members, local public safety, and emergency services partners in running drills and scenarios from the GSOC.
- Work collaboratively with emergency and crisis management in the development, implementation, administration, and maintenance of all aspects of the security department’s emergency and crisis management program.
- Work with internal stakeholders in business continuity, facilities, workplace services, real estate, and others to develop response plans utilizing the CEM and BC systems, as well as the National Incident Management System (NIMS) and Incident Command, if required.
- Coordinate with other leaders in the corporate security function to ensure operational alignment and quality service.
- Represent corporate security and coordinate crisis and critical event response with the Executive Leadership Team.
- Oversee, review, and continuously monitor all computer-aided dispatch (CAD), dispatch entries, reports, and intelligence data from the GSOC to ensure quality outputs.
- Owns all emergency, life safety, and standard communications directed to the GSOC.
- Ensure company retention policy requirements regarding all GSOC-related event logs and incidents are adhered to.
- Identify and schedule all appropriate certifications and inspections of the GSOC.
- Perform quantitative and qualitative threat, vulnerability, and risk analyses.
- Stay informed with corporate security and GSOC industry trends and solutions.
- Assign and/or update incident severity levels based on business impact and risk during peak business.
- Build, lead, mentor, and train personnel to continually sustain a highly qualified and high-performing team. Manage and engage personnel through motivation and encouragement to develop elevated level performance while adapting to the demands of a fast-paced, high-growth company.
- Consistent demonstration of exceptional leadership qualities, including but not limited to the ability t

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