Dispatcher

3 weeks ago

Laurel, United States CRST Specialized Solutions, Inc. Full time

**Job Summary**:
Responsible for overseeing all aspects of a fleet of trucks. Their main task is to ensure the fleet is well-maintained, meets legal requirements, and is operated efficiently to maximize productivity and minimize costs. They are responsible for managing and developing relationships with drivers to increase overall driver satisfaction and improve driver retention. They also work closely with drivers to coordinate deliveries and ensure they arrive at their destination on time. Communication, analytical, and organizational skills are essential to succeed in this role.

**Essential Duties and Responsibilities**:

- Track and trace all drivers daily with updates to BOS/ Dispatch Track
- Resolve service issues/recoveries and communicate to bookers/customers
- Ensure all Customer Service Agreement (CSA) expectations are met
- Coordinate with planners on any service issues and new load assignments
- Update any trailer/equipment changes
- Provide all DOT documentation received in a timely manner
- Investigate and report weekly all roadsides and accidents
- Obtain required weight tickets as needed by customers
- Perform other duties as assigned

**Preferred Skills**:

- Complex Problem Solving and Critical Thinking
- Judgement and Decision Making
- Operations Monitoring and Analysis
- Active Listening, Coordination, and Instructing
- Reading Comprehension
- Good Time Management

Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.

**The CRST Core Values**: Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

**EEO Statement**: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Education**: Preferred
- Associates or better

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