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Supervisor, Unified Communications Engineering

4 months ago

Los Angeles, United States UCLA Full time

**Salary & Compensation**
- UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

**Qualifications**
- Five years Experience working in one or more of the following fields: unified communications, network services, information technology, or related field. (required)
- Two years Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment. (required)
- Significant experience in unified communications engineering design, implementation, troubleshooting, and maintenance for large organizations. (required)
- Experience with industry-standard unified communications/telephony technologies, systems, and protocols such as SIP, H.323, WebRTC, and VoIP. (required)
- Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources. (required)
- Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging. (required)
- Seven or more years Experience working in one or more of the following fields: unified communications, network services, information technology. (preferred)
- Five or more years Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment. (preferred)
- Experience in complex higher education environments, serving academic and administrative functions of a large public university. (preferred)
- Well-versed in the specifications, functionalities, and integration of telecommunication systems (e.g., Voice over Internet Protocol (VoIP) systems, Zoom phone services, and life safety communication lines) to ensure effective support and maintenance. (required)
- Ability to align unified communications initiatives with broader IT strategies and goals. (required)
- Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams. Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders. (required)
- Demonstrated leadership / management skills, including abilities in persuasion, negotiation, change management, and mentorship. (required)
- Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. (required)
- Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues. (required)
- Able to lead data gathering efforts seeking information from multiple and diverse sources. Experience operating as a point of escalation. Demonstrated understanding of how decisions affect teams. Demonstrated ability to make decisions with integrity. (required)
- Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging. (required)
- Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes. Has demonstrated experience leading in an ever-changing, fast-paced environment. (required)

**Special Conditions for Employment**
- This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement).

The anticipated pay range for this position is $123,496 - $131,414, annually; salary is dependent upon the skills and experience of the selected finalist.
- Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
- Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

**Schedule**

8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
- **Union/Policy Covered**

99-Policy Covered
- **Complete Position Description**

Apply

**Campus Requisition #**:
1708

**UC Payroll Title**:
COMM AND NETWORK TCHL SUPV 2

**Department**:
IT SERVICES

**Appointment Type**:
2 - Staff: Career

**Budgeted Pay Scale**:
$123,496 - $131,414, annually
- **Full Salary Range**:
USD $95,900.00/Yr. - USD $222,100.00/Yr.

**Remote/Hybrid Eligibility**:
Yes

**Department Location**:
10920 Wilshire Blvd

**Total Openings**:
1

**Full or Part Time**:
Full Time