Lead Technical Project Manager

2 weeks ago

Mount Laurel, United States Oncourse Home Solutions Full time

**Who We Are**
- Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
- We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.

**_Located at our office in Naperville, IL or Mt. Laurel, NJ, our office environment is a key driver of our company culture and employee experience. A regular in-office HYBRID model is required (generally in office Tues/Wed/Thurs. and remote M & F)._**

**Position Summary**
- Join our team as Lead Technical Project Manager based in our headquarters in Naperville, IL. In this role, you'll lead the charge on our software and infrastructure projects from ideation to execution and go live. Collaborating closely with our IT & business teams and third-party partners, you'll drive project planning, risk management, resource allocation, and budget oversight. Your expertise in prioritization, process improvement, and agile execution will be pivotal in navigating our fast-paced environment and delivering impactful solutions.
- As a key player of the EPMO organization, you'll engage with stakeholders across departments, championing project management best practices and ensuring alignment with company objectives. Your proven track record of delivering large-scale projects on time and with high customer impact will be essential as you tackle legacy products and help shape the roadmap for future innovations.
- You will lead multiple projects concurrently, making significant contributions ina dynamic environment to achieve our objectives and drive business outcomes through successful project delivery.
- Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.

**Responsibilities**
- Lead the end-to-end project management lifecycle, including planning, execution, monitoring, and closing of projects.
- Lead the technical team through all steps in the development cycles: architecture, specifications, design, development, testing, deployment and post deployment verification and support.
- Collaborate with cross-functional teams to define project requirements, scope, and objectives.
- Develop detailed project plans, timelines, and resource allocation strategies.
- Conduct risk assessment and mitigation planning to ensure project success.
- Manage project budgets and track expenses throughout the project lifecycle.
- Facilitate effective communication and collaboration among team members, stakeholders, and third-party vendor, and drive cross functional/stakeholder and leadership alignment
- Provide leadership and mentorship to project team members, fostering a culture of accountability and excellence.
- Monitor project progress and performance, identifying and addressing issues or deviations from the project plan.
- Report progress, KPIs, and budget adherence to stakeholders and executive leadership.
- Manage technology product/solution vendors and implementation partners to ensure timely and quality deliverables of work products.
- Ensure project deliverables meet quality standards and customer expectations.
- Prepare and present regular project status reports to senior management and stakeholders.
- Follow project management best practices and methodologies as part of the Enterprise Project Management Office (EPMO).
- Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation.

**We're Excited if This is You**

**Experience and Qualifications of the Role**
- 12+ years of technology experience with proven experience in technical project management, and

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