Technical Application Support Specialist
1 month ago
Primary responsibilities:
- Respond to customer support and service call requests.
- Open and escalate tickets with vendor support groups, and follow to completion.
- Maintain required paperwork: checklists, audit workbooks and ticketing systems.
- Document change management process and production changes as necessary.
- Propose solutions in a team setting, backed by factual analysis.
- Strive to minimize total systems cost, while maximizing production.
- Use leadership to diagnose and assist with issues.
Travel is expected to be around 20% with mileage fully reimbursed
**Standard Requirements**:
- Protect Path Medical's confidential information by making sure protected health information is secured at all times, per HIPAA regulations.
- Adhere to company policies and procedures.
- Deliver excellent customer service.
- Support the philosophy, goals, and objectives of Path Medical.
- Perform all other duties as assigned.
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