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Security Officer/concierge Full and Part Time

2 months ago

Charlotte, United States Admiral Security Services Full time

Security Officer/Concierge Open House interviews are being held on Tuesday April 30th from 2PM till 6PM at Holiday Inn Express 1617 South Tryon Street Charlotte, NC. 28203 in the Lobby area of the 2nd floor: $18 an hour. Please bring your Driver's License or State ID along with your social security card and PPSB registration if you have it. We will also need direct deposit information.

We are currently seeking dedicated and reliable Security Officers to join our team. We are looking for Full and Part time Officers. As a Security Officer, you will play a crucial role in maintaining a safe and secure environment for our clients and their assets. If you have a strong sense of responsibility and are committed to ensuring the safety of others, we encourage you to apply.

**Basic Description**

Provide high level-quality concierge services for the residents, guests and visitors. The Concierge pro-actively anticipates the needs of the tenants and visitors, so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each person, and protecting the tenants and visitors from unnecessary or unwanted demands by others.

**Essential Functions/Major Responsibilities**:
1. Provide the tenants and visitors of each customer’s property with an experience that will always be remembered and with the highest level of responsiveness: meet and greet each individual entering or exiting the property.

2. Project an approachable and professional image in personal appearance, manner, and demeanor.

3. Assure prompt and positive action on any resident/tenant complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.

4. Listen and work with management and tenants, who present service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability.

5. Serve as information liaison to the Property Manager.

6. Maintain consistent presence at workstation or lobby desk to best of the ability of the security concierge.

7. Maintain a clean and well-organized work environment.

8. When so directed, participate in building organization events and functions.

9. Use professional telephone etiquette in handling resident requests. Use a work order system when/if necessary.

10. Assist and coordinate with new move-ins as necessary.

11. Provide administrative assistance with tenants, ledger cards, which may include work telephone, number of vehicles parked on property, license numbers, assigned parking number/permit, and emergency information.

12. Provide access control services and remain vigilant of all visitors and their purpose for being on property.

13. Provide continuous updates, edits, reviews, and additions to the electronic database (list of vendors, restaurants, service providers, etc.).

**Job Scope**
Recurring work situations with occasional variations from the norm. This job involves a moderate degree of complexity. Operates from established and well-known procedures typically but may have to use a high degree of creativity in meeting the individual needs of residents. Operates independently with mínimal supervision.

**Interpersonal Contacts**

Fulfills the needs of tenants and visitors by providing services on-site, through the use of both phone and face-to-face interactions. Contacts sometimes contain confidential/sensitive information; position requires the ability to use the utmost discretion.

**Specific Job Skills**:

- Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
- Ability to read and interpret documents such as operating and procedural manuals.
- Ability to perform basic math skills such as addition, subtraction, multiplication and division.
- Requires strong communication, organizational, decision-making and interpersonal skills.
- Ability to be detail-oriented while maintaining thorough follow-through.
- Ability to multi-task and to work well under pressure.
- Requires professional demeanor with ability to use independent judgment to handle any customer services matters in a satisfactory manner.
- Proficiency with electronic resources such as Internet search, Outlook and Word.
- Ability to stand, walk, sit, talk, and use phone. Ability to lift to 20 pounds. Requires the use of close and distance vision.

**Education and/or Experience**
Prefer one year of prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Good geographic knowledge of the surrounding area.

**Job Conditions**
Have flexibility to work different shifts. Frequent interruptions may occur. Maintain a clean cut and professional appearance, including possession of at least two two-piece dark colored business suits or unif

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