Help Desk Support Technician

5 days ago


Chandler, United States HCLTech Full time

**Title: Helpdesk support Technician**

**Location: Dallas, TX**

**FullTime (Permanent) Position**

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's..

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.

Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training and departmental development. Routine maintenance updates with other IT staff and business units. Provide all required documentation including standards, configurations and diagrams. Provide knowledge transfer of EUC operations

(1.) To maintain high login Efficiency (Availability) for customers.

(3.) To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be. (4.) Work on value adding activities such Knowledge base update and self development.

(5.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.

(6.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.

Pay: $20.00 - $24.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Ability to Relocate:

- Chandler, AZ: Relocate before starting work (required)

Work Location: On the road



  • Chandler, United States MY DR NOW Full time

    **We are looking for....** **Responsibilities and Duties** - Troubleshoot and resolve hardware, software, and network issues. - Document and track all support requests and resolutions in our ticketing system. - Escalate more complex issues to the appropriate IT staff. - Assist with setting up and configuring computer systems, printers, and other...


  • Chandler, United States American Medical Associates Full time

    _**This is a part-time and in-person position working in our main clinic in Chandler, Arizona.**_ - **Remote or hybrid work options are not available for this position.**_ **General Summary of Duties**: - Assist all employees with any computer or IT related issues. - Configure, deploy, and relocate desktops, laptops, printers, and any other related...


  • Chandler, United States Herbal Nails and Spa Full time

    We are looking for a full time Nail Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our services. Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone or in person and processing transactions. To be...

  • Welcome Desk

    1 month ago


    Chandler, United States Village Clubs Full time

    **Welcome Desk (Front Desk) Attendant** **Job Description** The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for...

  • Make Ready Technician

    2 weeks ago


    Chandler, United States Management Support Full time

    We have a Make Ready Technician position at our Management Support property with [504] apartment units.Sky at Chandler Airpark1441 E Germann RoadChandler, AZ 85286 We are looking for applicants who are confident that their maintenance skills will yield high productivity and advancement within our company. We can train applicants with prior experience in the...


  • Chandler, United States Management Support Full time

    We have a Maintenance Technician position at our Management Support property with [504] apartment units **Sky at Chandler Airpark** 1441 East Germann Rd Chandler, AZ 85286 We are looking for applicants who are confident that their maintenance skills will yield high productivity and advancement within our company. We can train applicants with prior...

  • IT Help Desk Tech 1

    2 weeks ago


    Chandler, Arizona, United States Gila River Gaming Enterprises Inc. Full time

    Job DescriptionClosing Date: June 7, 2024 at 4:00 PMPay Rate: 21.39 per hourThis role involves providing technical support to users, demonstrating the GILA WAY. Key responsibilities include:Promoting exceptional guest service experiences for all users.Handling incoming requests for assistance via phone, email, or in-person, related to hardware, software, and...


  • Chandler, United States Black Box Full time

    **Primary Roles & Responsibilities**: - Update customers and other stakeholders regularly on ongoing service requests - Escalate and manage tickets to assure timely resolution - Able to smoothly transfer information at the end of each shift with other support staff about any outstanding issues and tasks - Performs research to improve service levels -...

  • Make Ready Technician

    4 weeks ago


    Chandler, United States Management Support Full time

    We have a Make Ready Technician position at our Management Support property with [504] apartment units. **Sky at Chandler Airpark** 1441 E Germann Road Chandler, AZ 85286 We are looking for applicants who are confident that their maintenance skills will yield high productivity and advancement within our company. We can train applicants with prior...


  • Chandler, United States Management Support Full time

    We have a Roving Maintenance Technician position at our AZ Management Support Office. (Phoenix, Chandler, Scottsdale, Mesa, and Gilbert - AZ) **AZ Reginal Office / SCA Location** 1441 E. Germann Rd Chandler AZ 85286 We are looking for applicants who are confident that their maintenance skills will yield high productivity and advancement within our...


  • Chandler, United States Pure Vanity Full time

    **Responsibilities Include**: **Focus on providing excellent and consistent guest experiences** **Build rapport with guests** **Professional, neat and tidy in appearance. Professional attitude and work ethic.** **Weekends a MUST!** **Reliable transportation** **Greet guests with a smile** **Schedule guest spa services while implementing proper...

  • Front Desk Agent

    3 weeks ago


    Chandler, United States Hilton Garden Inn Chandler Downtown Full time

    **ABOUT HCW**: At HCW Hospitality, our focus is providing the best service to our guests every stay, every time. We are a relationship-driven organization that prides itself on creating and fostering those relationships with our employees, guests, vendors and community. With 12 current hotels in four states (and more in the pipeline), the growth...

  • IT Help Desk Tech 1

    7 days ago


    Chandler, United States Gila River Gaming Enterprises Inc. Full time

    **Closing Date: June 7, 2024 at 4:00 PM** **Pay Rate: 21.39 per hour** This position is responsible for providing technical assistance to system users, by performing the following duties as well as demonstrating the GILA WAY. Essential Duties and Responsibilities: - Promotes and provides excellent guest service experiences to both internal and external...


  • Chandler, United States Fairfield Full time

    Embark on an exciting journey in the hospitality industry at Chandler Fairfield, now hiring a Hotel Front Desk Supervisor! **Starting wage for this position is $17.00-$20.00 per hour but final wage will be based on experience** We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their...


  • Chandler, United States Courtyard Marriott Full time

    Embark on an exciting journey in the hospitality industry at Chandler Courtyard, now hiring a Hotel Front Desk Supervisor! **Starting wage for this position is $17.00-$20.00 per hour but final wage will be based on experience** We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their...

  • IT Help Desk Tech 1

    7 days ago


    Chandler, United States Wild Horse Pass Full time

    **Closing Date June 7, 2024 At 400 Pm**: **Pay Rate 21.39 Per Hour**: This position is responsible for providing technical assistance to system users, by performing the following duties as well as demonstrating the GILA WAY. **Essential Duties And Responsibilities**: - Promotes and provides excellent guest service experiences to both internal and external...

  • IT Help Desk Tech 1

    1 month ago


    Chandler, United States Gila River Gaming Enterprises Inc. Full time

    Job DescriptionJob DescriptionClosing Date: June 7, 2024 at 4:00 PMPay Rate: 21.39 per hourThis position is responsible for providing technical assistance to system users, by performing the following duties as well as demonstrating the GILA WAY.Essential Duties and Responsibilities:Promotes and provides excellent guest service experiences to both internal...

  • IT Help Desk Tech 1

    4 weeks ago


    Chandler, United States Wild Horse Pass Full time

    Closing Date June 7, 2024 At 400 Pm Pay Rate 21.39 Per Hour This position is responsible for providing technical assistance to system users, by performing the following duties as well as demonstrating the GILA WAY. Essential Duties And Responsibilities Promotes and provides excellent guest service experiences to both internal and external...

  • IT Help Desk Tech 1

    1 month ago


    Chandler, Arizona, United States Wild Horse Pass Full time

    Closing Date June 7, 2024 At 400 PmPay Rate 21.39 Per HourThis position is responsible for providing technical assistance to system users, by performing the following duties as well as demonstrating the GILA WAY.Essential Duties And ResponsibilitiesPromotes and provides excellent guest service experiences to both internal and external guests. Answers,...


  • Chandler, United States STAHLS'​ Full time

    Why join GroupeSTAHL?We value work/life balance.As a family-owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work. We offer generous PTO packages and opportunity to earn additional time off throughout the year.We take health and wellness seriously.We offer comprehensive...